Hybrid IT Operations Engineer

PA Consulting Group; West of England; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Health and lifestyle perks

25 days annual leave

Company pension

Annual performance-based bonus

Employee share ownership

Tax efficient benefits

Job summary

PA Consulting Group is seeking an IT Operations specialist to deliver robust technical support across global systems. The role focuses on ensuring availability, reliability, and security of our IT infrastructure, with emphasis on environments and services managed by the Group Systems IT Operations team.

You will work in a hybrid model from our Royston office, contributing to incident response, system monitoring, and service desk support while collaborating with multiple departments to align IT

Qualifications

• Demonstrable troubleshooting capability and capable of working under pressure.
• Ability to develop clear and concise documentation.
• Key attention to detail and capable of working to a high degree of accuracy.
• Ability to work effectively within a team.

Responsibilities

• Server administration at both hypervisor and operating system levels.
• Systems administration for a range of technical services including the Office 365 suite, Azure, third party security and archiving tools, directory services, server and storage system and SaaS products.
• Supporting the Service Desk with a range of process activities such as new joiners, leavers and changes to existing colleague account and security details.
• Troubleshooting technical issues with both internal and external customers.
• Data retention activities ensuring that backups complete as required and intervening when problems arise.
• Daily service checks and system monitoring with incident management/resolution.
• Problem analysis of business-critical systems.
• Supporting all teams that have operational accountability.
• Participating in scheduled maintenance periods by applying patches and upgrades to systems under the direction of the assigned leader for the period.

Skills

Troubleshooting

Documentation

Attention to detail

Teamwork

Tools

Office 365

Azure

Directory Services

Archiving tools

Security tools

SaaS platforms

Job description

PA Consulting Group is seeking an IT Operations specialist to deliver robust technical support across global systems. The role focuses on ensuring availability, reliability, and security of our IT infrastructure, with emphasis on environments and services managed by the Group Systems IT Operations team.

You will work in a hybrid model from our Royston office, contributing to incident response, system monitoring, and service desk support while collaborating with multiple departments to align IT