IT Application Support Analyst

APCOA PARKING UK; Uxbridge; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Hybrid working

Holiday entitlement: 25 days + 8 bankH

Company pension

Staff discount scheme

Supportive environment

Career development opportunities

Job summary

APCOA PARKING UK in Uxbridge is seeking an IT Application Support Analyst to join our IT team in a hybrid role. You’ll provide first and second line support across business-critical applications, work with colleagues and third-party suppliers, and help maintain system performance to support the business.

Ideal candidates will have experience in IT/application support, strong troubleshooting skills, knowledge of Microsoft technologies, basic SQL querying, and the ability to communicate clearly

Qualifications

• Experience providing first and second line IT or application support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business-critical applications in a structured environment.
• Knowledge of Microsoft technologies, including Windows, Office 365 and Active Directory.
• Experience working with database-driven applications, with basic SQL querying or data validation skills.
• An understanding of incident, problem and change management.
• Experience working to SLAs, KPIs and established processes.
• The ability to communicate clearly with both technical and non-technical colleagues.
• Excellent attention to detail and a proactive approach to identifying improvements.

Responsibilities

• Provide first and second line application support, ensuring issues are resolved quickly and effectively.
• Configure, maintain and support business-critical applications.
• Investigate application, system and data issues, carrying out root cause analysis where required.
• Monitor application performance and business processes, proactively identifying and addressing potential issues.
• Analyse application inputs, outputs and data flows to ensure information is accurate and business processes continue to run effectively.
• Log and manage incidents, service requests and problems through the service management system.
• Work with third-party suppliers and vendors to investigate, elevate and resolve issues.
• Support bespoke SQL-based applications, including basic query validation and data checks.
• Contribute to improvements across applications, processes and the wider IT service.

Skills

First/Second line support

Troubleshooting

Business-critical apps

Microsoft technologies

SQL basics

Incident/change management

SLA/KPI awareness

Communication

Attention to detail

Tools

Windows

Office 365

Active Directory

SQL

Service management system

Job description

The Role

IT Application Support Analyst

Uxbridge | Hybrid | £32,500 per annum

About the role

Do you enjoy solving problems, supporting users and making sure critical systems keep running smoothly?

We’re looking for an IT Application Support Analyst to join our established IT team in Uxbridge, working in a hybrid environment.

This is a hands on role where you’ll provide first and second line support across a range of business critical applications. You’ll work closely with colleagues across the business, as well as third-party suppliers, to resolve issues quickly, maintain system performance and help improve the way our applications support the business.

If you’re technically minded, customer-focused and enjoy getting to the root of a problem, this could be a great opportunity to develop your career with APCOA.

What you’ll be doing

• Provide first and second line application support, ensuring issues are resolved quickly and effectively.
• Configure, maintain and support business-critical applications.
• Investigate application, system and data issues, carrying out root cause analysis where required.
• Monitor application performance and business processes, proactively identifying and addressing potential issues.
• Analyse application inputs, outputs and data flows to ensure information is accurate and business processes continue to run effectively.
• Log and manage incidents, service requests and problems through the service management system.
• Work with third-party suppliers and vendors to investigate, elevate and resolve issues.
• Support bespoke SQL-based applications, including basic query validation and data checks.
• Contribute to improvements across applications, processes and the wider IT service.

What you’ll bring

We’re looking for someone with experience in IT Application Support, Systems Support or a similar role, with a genuine interest in troubleshooting and improving technology.

You’ll ideally have:

• Experience providing first and second line IT or application support.
• Strong troubleshooting and problem-solving skills.
• Experience supporting business-critical applications in a structured environment.
• Knowledge of Microsoft technologies, including Windows, Office 365 and Active Directory.
• Experience working with database-driven applications, with basic SQL querying or data validation skills.
• An understanding of incident, problem and change management.
• Experience working to SLAs, KPIs and established processes.
• The ability to communicate clearly with both technical and non-technical colleagues.
• Excellent attention to detail and a proactive approach to identifying improvements.

Most importantly, you’ll be someone who takes ownership, enjoys helping others and wants to make a positive difference to the IT service we provide.

What we offer

• £32,500 per annum
• Hybrid working, with our Uxbridge head office as your base
• 25 days’ holiday plus 8 Bank Holidays
• Company pension
• Staff discount scheme
• A supportive and collaborative working environment
• Opportunities to develop your technical skills and progress your career

Why APCOA?

At APCOA, our people are at the heart of what we do. We’re committed to creating an inclusive and supportive workplace where everyone has the opportunity to succeed. We work together, share our successes and support each other through both the challenges and opportunities that come with delivering a high-quality service.

Ready for your next move?

If you’re looking for a role where you can use your technical skills, solve real business problems and continue developing your career, we’d love to hear from you.