Insurance Customer Support Advisor

Lloyds Banking Group; Halifax; Hybrid; GBP 26.000 - 30.000; Vollzeit

Benefits dieser Stelle

Pension contribution up to 15%

Annual performance bonus

Share schemes (free shares)

Discounts on shopping

22 days holiday

Zusammenfassung

Lloyds Banking Group in Halifax is hiring an Insurance Customer Support Advisor on a 35-hour, full-time hybrid basis. You will take customer calls, help with home insurance products, and aim for first contact resolution.

The role emphasizes relationship building, empathy, and excellent communication across phone, digital and web chat, with training provided and opportunities for career progression.

Qualifikationen

• You are a people person and work well with your team.
• You show emotional intelligence to understand customer needs.
• You support vulnerable customers with care.
• You handle customer queries via phone, digital and web chat.
• You maintain detail and clear written and verbal communication.

Aufgaben

• Handle customer calls and resolve on first contact where possible.
• You understand customer needs and provide product information.
• You maintain compliant, customer-focused service via Lloyds channels.

Kenntnisse

People skills

Emotional intelligence

Customer service

Jobbeschreibung

Job Title

Insurance Customer Support Advisor

Salary

Salary Range £26,200 - £27,530

£26,200 - £30,283 (depending on insurance experience)

Location

Halifax

Hours

Full Time, 35 hours- per week, with a requirement to work a rotational shift pattern across the operational hours (8am-6pm Monday-Friday and 9am-1pm on Saturdays)

Working Pattern

Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Halifax office.

About this Opportunity

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you! We’re currently looking for understanding people to join our contact centre teams supporting our home insurance customers across our various banking brands. As an Insurance Customer Support Advisor, you’ll be taking customer calls and doing your best to help them with our products, taking time to understand what matters to them. We put the customer at the heart of everything we do and will provide great training to enable you to resolve calls by taking responsibility and providing first touch resolution whenever possible.

What you’ll need

• Crucially, you’re a people person - working with your team to provide an essential service to our customers.
• The emotional intelligence to put yourself in the customers' shoes, ask the probing questions needed to determine how we can best meet their needs.
• Support our vulnerable customers through moments that really matter.
• Service customers through digital and web chat channels.
• The passion and commitment to deliver on your promises and to go above and beyond for people to ensure their policy needs are met.
• Adhere to processes but also be able to think creatively on your feet when required and use your judgement to do the right thing.
• Strong attention to detail and really great communication skills to construct written correspondence when required as well as talking to customers over the phone.
• Demonstrate customer focussed complaints management on compliance with Lloyds Banking Group and Regulatory expectations.
• Embrace Lloyds Banking Group’s values and behaviours, building an inclusive environment that values diversity and treats colleagues and customers with dignity and respect.
• An understanding of how to keep our business safe through effective risk management policies, processes and procedures.

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

We also offer a wide-ranging benefits package, which includes.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Employer information and policy

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers. Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.