Hybrid Insurance Claims Customer Advisor

Carpenters Group; Birkenhead; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working model

Life Assurance Scheme (4 x salary)

Pension scheme

Training and development opportunities

Volunteering days

Job summary

Carpenters group invites you to an Insurance Insight Careers Event in the UK to explore careers within our Insurance Services team. You will gain insights into how we support customers at critical moments and what a Customer Service role looks like within our organisation.

The event includes an interview opportunity for a live Customer Service vacancy and guidance on career progression. The role's start date is 2 November 2026, with a 4–6 week training period, followed by a 6 week rolling shift

Qualifications

• Experience in a telephone-based customer service or contact centre environment.
• Professional approach with strong communication skills.
• Excellent written, verbal and interpersonal abilities.
• Ability to work autonomously and in a fast-paced setting.
• Comfort with IT systems and data entry.

Responsibilities

• Handle inbound calls from customers after motor incidents, validate cover and assess liability.
• Accurately collate data and communicate clearly with customers or representatives.
• Deliver excellent customer experience through active listening and empathy.
• Meet personal targets and SLAs while processing claims efficiently.
• Collaborate with internal teams and external organisations to progress claims.

Skills

Telephone-based service

Outstanding communication

Attention to detail

Team collaboration

IT/Keyboard skills

Job description

Carpenters group invites you to an Insurance Insight Careers Event in the UK to explore careers within our Insurance Services team. You will gain insights into how we support customers at critical moments and what a Customer Service role looks like within our organisation.

The event includes an interview opportunity for a live Customer Service vacancy and guidance on career progression. The role's start date is 2 November 2026, with a 4–6 week training period, followed by a 6 week rolling shift