Customer Service Advisor

LNJ Recruitment; Northampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Full training provided

Company-funded CII qualifications

Clear career progression

Job summary

LNJ Recruitment in Northampton is seeking an Insurance Advisor to join one of the UK's largest insurance brokers. You can come from customer service or sales and benefit from structured training and professional qualifications.

You'll handle first contact, build relationships, tailor insurance solutions, and support renewals while progressing through the business. Full training, funded CII qualifications, and clear career progression are offered.

Qualifications

• Strong communication and relationship-building skills.
• Positive attitude and willingness to learn.
• Confidence speaking with customers and finding solutions.
• Previous experience within customer service, sales or insurance.
• Motivation to build a long-term career within the insurance industry.

Responsibilities

• First point of contact for new and existing customers
• Building strong relationships with new and existing clients
• Understanding customers’ needs and providing tailored insurance solutions
• Delivering outstanding customer service throughout the customer journey
• Managing renewals, enquiries and policy amendments
• Working towards individual and team performance targets
• Continuously developing your product knowledge through training and professional development

Skills

Communication skills

Customer service

Sales experience

Job description

Back Customer Service Advisor
Other Area(s) Northampton Permanent Aug 19, 2026

Full Training Provided | Paid CII Certification | Excellent Career Opportunity in Insurance

We are currently looking for ambitious and customer-focused individuals to join one of the UK’s largest insurance brokers as an Insurance Advisor. Whether you already have insurance experience or come from a strong customer service or sales background, this is an excellent opportunity to join a business that offers structured training, professional qualifications and genuine career progression.

Your responsibilities will include:

• First point of contact for new and existing customers
• Building strong relationships with new and existing clients
• Understanding customers’ needs and providing tailored insurance solutions
• Delivering outstanding customer service throughout the customer journey
• Managing renewals, enquiries and policy amendments
• Working towards individual and team performance targets
• Continuously developing your product knowledge through training and professional development

Experience required:

• Strong communication and relationship-building skills
• A positive attitude and willingness to learn
• Confidence speaking with customers and finding solutions
• Previous experience within customer service, sales or insurance
• Motivation to build a long-term career within the insurance industry

What’s on offer?

• Full training and ongoing professional development
• Company-funded CII qualifications
• Clearly structured career progression with opportunities to move into senior roles
• Regular salary and performance reviews
• 22 days holiday plus bank holidays, increasing with length of service
• Employee discounts across a range of insurance products

If you're looking to join a business where hard work is recognised, career progression is genuinely achievable and no two days are the same, we'd love to hear from you.