Hybrid Insurance Case Support Specialist

Marsh McLennan; Birmingham; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and development

Job summary

Marsh is seeking a proactive team member to support the Case Management Advisory team. You will input new cases, update databases, and maintain knowledge of IT platforms like Acturis while developing professionally within a hybrid work model.

You will build strong client and insurer relationships, identify process improvements, and contribute to excellent service delivery across Marsh and its clients.

Qualifications

• Proficient use of Microsoft Office Applications (PowerPoint, Outlook, Word, Excel).
• Willingness to work toward Cert CII qualifications.
• Familiar with IT platforms used by the team including Acturis.
• Ability to understand a broad range of industries, their exposures and risk profiles.
• Ability to work under pressure within agreed protocols.
• Growth mindset and proactive development.
• Excellent communication and organisational skills.

Responsibilities

• Assist with the processing and inputting of new cases onto our system.
• Update insurances databases.
• Maintain and develop technical knowledge relevant to the role.
• Manage own professional and personal development.
• Identify opportunities for improvement and work with stakeholders to deliver.
• Build and maintain client relationships.
• Build and maintain insurer relationships.

Skills

Microsoft Office

Communication skills

Organisational skills

Ability to work under pressure

Growth mindset

Education

Cert CII (pursuing)

Tools

Acturis

Job description

Marsh is seeking a proactive team member to support the Case Management Advisory team. You will input new cases, update databases, and maintain knowledge of IT platforms like Acturis while developing professionally within a hybrid work model.

You will build strong client and insurer relationships, identify process improvements, and contribute to excellent service delivery across Marsh and its clients.