Hybrid Technical Claims Analyst (Senior)

Marsh Risk; Norwich; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Marsh, a global risk and insurance leader, is seeking a Claims Analyst or Senior Claims Analyst to join our Norwich team. The role is hybrid with a requirement to work in the office at least three days per week, and involves handling large, complex insurance claims.

You will manage new claim notifications, negotiate settlements with insurers, interpret policy wordings, and strive for accurate, timely client service in a technical, non-call-centre environment.

Qualifications

• Claims handling experience.
• Strong attention to detail with a methodical approach.
• Planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

Responsibilities

• Receive, handle and manage new claim notification, subsequent updates and collection requests.
• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
• Review and interpret policy wordings to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

Skills

Claims handling

Attention to detail

Planning

Adaptability

Analytical thinking

Communication skills

Numeracy

Continuous improvement

Education

Education

Good standard of education

Job description

Marsh, a global risk and insurance leader, is seeking a Claims Analyst or Senior Claims Analyst to join our Norwich team. The role is hybrid with a requirement to work in the office at least three days per week, and involves handling large, complex insurance claims.

You will manage new claim notifications, negotiate settlements with insurers, interpret policy wordings, and strive for accurate, timely client service in a technical, non-call-centre environment.