Hybrid HR & Payroll Assistant - Detail-Driven Support

Landscape Services; Kings Hill; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Day Off

Life assurance (4x salary)

Pension with employer contribution (4%

Retail and gym discounts

Health cash plan

Cycle to work scheme

Volunteer days

Wellbeing programme

CSG Academy development opportunities

Job summary

HRConnect is seeking an experienced administrator to join the HR and Payroll team in a hybrid role based at Kings Hill, Kent. You will handle HR, payroll and pensions data, support multiple payrolls, and maintain confidential records to support service standards.

This position requires strong numerical ability, accuracy with data, and excellent customer service skills. You will work across systems, liaise with colleagues and external partners, and contribute to improvements within HR delivery.

Qualifications

• Previous experience in an administrative, customer service or office-based support role.
• Strong numerical skills and confidence working with data, payroll information or financial records.
• Good IT skills, including Microsoft Excel, Word and the ability to learn new systems quickly.
• Excellent attention to detail and the ability to handle confidential information accurately.
• Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
• Excellent communication and customer service skills.
• A positive, proactive approach and a willingness to learn and develop new skills.
• A good team player who can build effective working relationships with colleagues and customers.

Responsibilities

• Processing and updating HR, payroll and pensions information accurately and within agreed timescales.
• Ensuring employees receive accurate documentation and are paid correctly and on time.
• Maintaining employee records across HR, payroll, call management and electronic filing systems.
• Providing first-line customer support by telephone, email and live chat.
• Responding to enquiries, retrieving relevant information and providing clear advice and solutions.
• Escalating complex enquiries appropriately and keeping customers informed of progress.
• Working flexibly across different payrolls, customer groups and contractual arrangements.
• Building effective relationships with colleagues, managers, employees, customers and external partners.
• Supporting service improvements, system testing and HR Delivery projects.
• Managing competing priorities while meeting service levels and performance targets.

Skills

Administrative experience

Customer service

Numerical data handling

Excel

Word

Attention to detail

Organisational skills

Communication skills

Proactive learning

Team player

Tools

Microsoft Excel

Microsoft Word

Job description

HRConnect is seeking an experienced administrator to join the HR and Payroll team in a hybrid role based at Kings Hill, Kent. You will handle HR, payroll and pensions data, support multiple payrolls, and maintain confidential records to support service standards.

This position requires strong numerical ability, accuracy with data, and excellent customer service skills. You will work across systems, liaise with colleagues and external partners, and contribute to improvements within HR delivery.