Hybrid HR Operations Leader for Transformation

Swindon; Swindon; Hybrid; GBP 51,000 - 62,000; Full time

Benefits offered by this job

Paid leave and bank holidays worth £5,

Up to 12 extra days leave

Pension contribution 21.4%

Free on-site parking

Flexible/hybrid working

Learning and development

And more...

Job summary

Swindon Borough Council is seeking an experienced HR Operations Manager to lead the Colleague Experience Centre and shape HR service delivery during a major transformation.

Reporting to the Head of HR, you will lead a team of six direct reports, drive KPI-based improvements, governance and system enhancements, and collaborate with the wider HR/OD functions to support workforce planning and change initiatives.

Qualifications

• Experience leading an HR Operations, HR Shared Services, Employee Experience or similar function.
• Strong knowledge across employee relations, recruitment, resourcing and people operations.
• A proven track record of driving performance improvements through data, KPIs and service insight.
• Experience improving governance, controls and operational processes.
• The ability to coach, develop and inspire teams through change.
• A pragmatic, analytical and solutions-focused approach to problem solving.
• The confidence to challenge constructively while bringing people with you.

Responsibilities

• Lead and develop a high-performing HR Operations team, creating a culture of accountability, ownership and continuous improvement.
• Use KPIs, SLAs, customer insight and operational data to identify opportunities and deliver measurable service improvements.
• Strengthen governance, compliance and risk management across HR processes and policies.
• Simplify and improve ways of working to enhance the colleague and manager experience.
• Drive better use of HR systems, technology and automation to improve service delivery.
• Develop and coach colleagues, building capability, confidence and resilience across the function.
• Partner with the wider HR&OD team to support organisational change, workforce planning and strategic people priorities.

Skills

HR leadership

Employee relations

Data-driven improvements

People development

Change management

Analytical mindset

Job description

Swindon Borough Council is seeking an experienced HR Operations Manager to lead the Colleague Experience Centre and shape HR service delivery during a major transformation.

Reporting to the Head of HR, you will lead a team of six direct reports, drive KPI-based improvements, governance and system enhancements, and collaborate with the wider HR/OD functions to support workforce planning and change initiatives.