HR Operations Leader: Public Sector Service Delivery

UK Shared Business Services Ltd; Swindon; Hybrid; GBP 31,000 - 38,000; Full time

Job summary

UK Shared Business Services Ltd is recruiting an HR Operations Team Leader to oversee HR Services delivery from Swindon, Newport, or Stockton-on-Tees. The role focuses on leading a team, meeting SLAs and KPIs, and ensuring compliant HR processes across government and public sector clients.

The successful candidate will manage workloads, promote continuous improvement, and collaborate with stakeholders to deliver high-quality HR services and onboarding support.

Qualifications

• Experience delivering HR operations or shared services.
• Proven track record in leading and developing teams.
• Strong communication and stakeholder management skills.
• Experience with HR systems such as Oracle or Workday.

Responsibilities

• Lead, coach and develop a team of HR Services colleagues.
• Drive service performance targets, including SLAs and KPIs.
• Manage workload distribution and escalate risks as needed.
• Foster a proactive, customer-focused approach to service delivery.

Skills

HR Operations

Team Leadership

Stakeholder Management

Attention to Detail

Change Management

Tools

Oracle

Workday

Excel

Word

Job description

UK Shared Business Services Ltd is recruiting an HR Operations Team Leader to oversee HR Services delivery from Swindon, Newport, or Stockton-on-Tees. The role focuses on leading a team, meeting SLAs and KPIs, and ensuring compliant HR processes across government and public sector clients.

The successful candidate will manage workloads, promote continuous improvement, and collaborate with stakeholders to deliver high-quality HR services and onboarding support.