HR Shared Services Team Lead - Transformation & Excellence

UK Research and Innovation; Swindon, Billingham, Newport; On-site; GBP 31,000 - 38,000; Full time

Job summary

UKSBS in Swindon, Newport, or Stockton-on-Tees is seeking an experienced HR Shared Services Team Leader to oversee a high-performing team delivering HR operations and onboarding services for around 26,000 users across government and public sector bodies.

You will drive service excellence, manage performance against SLAs/KPIs, and lead change initiatives while embedding new systems and processes throughout the Matrix Programme.

Qualifications

• Experience leading teams in HR Operations or Shared Services.
• Proven track record delivering services against SLAs and KPIs.
• Experience handling escalations and complex service issues.
• Strong stakeholder management across all levels.
• Experience using HR systems such as Oracle or Workday.
• Ability to lead teams through organisational change.

Responsibilities

• Lead, coach and develop a team of HR Services colleagues to deliver high-quality services.
• Drive performance against SLAs, KPIs, and customer service measures.
• Manage workloads and resources to support ~26,000 users across government/public sector.
• Serve as first escalation point for complex issues and queries.
• Build strong relationships with clients, stakeholders and internal teams.
• Support delivery of UKSBS Matrix Programme and embed new systems/processes.
• Lead change initiatives and keep colleagues engaged throughout transformation.
• Identify process improvements to increase efficiency and customer experience.
• Use management information to monitor delivery, identify trends and drive improvement.
• Ensure services comply with client requirements, employment law, GDPR and governance.

Skills

Leadership

HR Operations

Stakeholder management

Change management

HR systems

Data analysis

Tools

Oracle

Workday

Job description

UKSBS in Swindon, Newport, or Stockton-on-Tees is seeking an experienced HR Shared Services Team Leader to oversee a high-performing team delivering HR operations and onboarding services for around 26,000 users across government and public sector bodies.

You will drive service excellence, manage performance against SLAs/KPIs, and lead change initiatives while embedding new systems and processes throughout the Matrix Programme.