Hybrid Housing Assistant — Flexible Hours, Pension

Pinnacle Group Limited; Larkhill; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible Working Arrangements

Private Medical Insurance

Enhanced Pension Scheme

Company Car/Car Allowance

Cycle to Work Scheme

Season Ticket Loans

Job summary

Pinnacle Group Limited is seeking a Housing Assistant in Larkhill to provide a comprehensive support and administration service for regional and area housing services. The role involves planning, monitoring, and managing Housing Officer appointments and diaries as part of a larger housing services team.

The position is full-time, permanent, and hybrid with some travel. It offers working hours 8.30am–4.30pm, Monday to Friday, and includes pension and annual leave benefits as part of a broader

Qualifications

• Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities.
• Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience.
• Ability to use initiative and make accurate and timely decisions whilst under pressure.

Responsibilities

• Assist in following up unresolved issues as a result of the occupancy cycle (voids) e.g. checking any items raised at pre move in are completed by RAMS if HO is attending another appointment.
• Coordinate, administer and monitor Housing Officer appointments/diaries including short notices changes and long-term planning liaising with the area manager and other stakeholders as required.
• Contribute, lead and support as required in the management and allocation of garages
• Provide and keep up to date local information for families to improve their lived experience and introduction to a new area with the associated facilities
• Complete and maintain accurate and detailed records in all operational systems and templates
• Contribute to ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
• Administer and support regional teams with follow on ‘in occupancy’ enquiries such as aids and adaptations (ANDA), permissions, squatters, abandonment, ASB and referrals to other agencies

Skills

Fast-paced environment

Front line housing management

Data interpretation

Report writing

Communication

Job description

Pinnacle Group Limited is seeking a Housing Assistant in Larkhill to provide a comprehensive support and administration service for regional and area housing services. The role involves planning, monitoring, and managing Housing Officer appointments and diaries as part of a larger housing services team.

The position is full-time, permanent, and hybrid with some travel. It offers working hours 8.30am–4.30pm, Monday to Friday, and includes pension and annual leave benefits as part of a broader