Hybrid Housing Compliance & Lease Officer (Exeter)

LiveWest; Exeter; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Generous Annual Leave

Pension contributions

Health benefits & perks

Learning & development

Family support

Wellbeing support

Cycle to work & car benefits

Volunteer days

Job summary

LiveWest is seeking a Managing Agent Officer to oversee agents and leases, ensuring compliance with company, statutory, and regulatory requirements. You will use your analytical skills to inform business decisions and conduct regular inspections to maintain high safety and compliance standards.

The role is full-time, permanent, 37 hours per week, with hybrid working (2-3 days per week in the Exeter office) depending on business need.

Qualifications

• Understanding of agency and lease legislation and good practice.
• Appropriate CIH qualification.
• Able to work effectively with external organisations.
• Able to apply common sense to situations.
• Experience of maintaining records and putting into place action plans.
• Able to assess risks and manage appropriately.
• Previous experience of working with vulnerable individuals.
• Communicate clearly and effectively.
• Act flexibly to meet customer and business needs.
• Demonstrate attention to detail and an ability to prioritise.

Responsibilities

• Compliance Management: Ensure that managing agents and lessees comply with company, statutory, and regulatory requirements.
• Inspection and Action: Undertake periodic inspections and take corrective or preventative action to ensure a quality housing management service is delivered.
• Lease and Agreement Management: Ensure managing agent and lease agreements are appropriately written, priced, and managed to ensure all charges are reasonable and recoverable.
• Collaboration and Reporting: Work collaboratively with internal and external partners, monitor data, and provide reports to inform service delivery.

Skills

Understanding of agency & lease law

CIH qualification

External stakeholder collaboration

Analytical decision making

Record keeping & action planning

Risk assessment & management

Experience with vulnerable individuals

Clear communication

Flexibility to meet customer needs

Attention to detail & prioritisation

Education

CIH qualification

Job description

LiveWest is seeking a Managing Agent Officer to oversee agents and leases, ensuring compliance with company, statutory, and regulatory requirements. You will use your analytical skills to inform business decisions and conduct regular inspections to maintain high safety and compliance standards.

The role is full-time, permanent, 37 hours per week, with hybrid working (2-3 days per week in the Exeter office) depending on business need.