Hybrid Helpdesk & Facilities Coordinator

iQ Student Accommodation; Greater London; Hybride; GBP 26 000 - 32 000; Plein temps

Résumé du poste

iQ Student Accommodation is seeking a Helpdesk Coordinator to be the first point of contact for Estates & Facilities issues, coordinating tasks for contractors and supporting nationwide Operational Managers. You will liaise with contractors and internal teams to ensure end-to-end processes are completed and chase outstanding tasks to a satisfactory resolution.

The role requires strong communication, planning and teamwork, with a focus on continuous improvement in customer service and adherence

Qualifications

• Experience with maintenance management systems.
• Strong communication and stakeholder management.
• Ability to prioritise tasks and adapt to changing priorities.
• Team player with attention to detail.

Responsabilités

• Act as a point of escalation for the portfolio and bring any complaints to a satisfactory resolution.
• Assist with the training of team members as and when required.
• Actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries and Order Process.
• Ensure a one team approach, supporting fellow iQers by taking calls, working in the order system and assisting with emails.
• Assist the Cost, Data and Helpdesk Manager in producing monthly MI reporting and liaising with Operational Managers and senior leadership.
• Provide cover for the Cost, Data and Helpdesk Manager as and when required.
• Following processes to make sure that instructions are adhered to.
• Triaging incoming work requests and ensuring that service level agreements are maintained.
• Raising jobs onto the Planon CAFM system and speaking directly with contractors to arrange attendance.

Connaissances

Maintenance systems

Communication skills

Team player

Problem solving

Adaptability

IT systems

Outils

Planon CAFM

Description du poste

iQ Student Accommodation is seeking a Helpdesk Coordinator to be the first point of contact for Estates & Facilities issues, coordinating tasks for contractors and supporting nationwide Operational Managers. You will liaise with contractors and internal teams to ensure end-to-end processes are completed and chase outstanding tasks to a satisfactory resolution.

The role requires strong communication, planning and teamwork, with a focus on continuous improvement in customer service and adherence