Hybrid Health Counselling Advisor

AXA Health Group; Glasgow; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Shift allowance up to 10%

Hybrid work model

Job summary

AXA Health Group seeks an experienced, qualified counsellor to join our Support Team. You will provide one-off supportive counselling calls to members in psychological distress, using clinical knowledge to offer wellbeing guidance and signpost health benefits.

The role requires counselling qualification (level 4+), current professional memberships, and experience. You will work with nurses, maintain high ethical standards, and participate in induction, with hybrid working between home and office.

Qualifications

• Counselling qualification (minimum level 4) degree or post graduate diploma.
• Current memberships in BACP, BABCP, UKPC, NCS, COSCA or IAPC.
• 200 hours or more current or recent counselling experience, post qualification.
• Psychotherapy / Psychotherapeutic Counselling qualification with eligibility for UKCP Registration.
• Practitioner Psychologist registered with the HCPC.
• Robust IT skills with the ability to work with multiple systems is essential.
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
• This position has IDD screening and enhanced DBS checks are required.

Responsibilities

• Providing high quality, empathetic guidance to members over the phone and through the online system, whilst strictly adhering to the BACP professional standards.
• Using the latest medical evidence to inform clinical practice.
• Maintaining service levels by offering callers relevant help and information.
• Alongside our nurses, offering bereavement support to our most vulnerable members.
• Building and maintaining stakeholder relationships, providing specialist knowledge and assistance.
• Knowing required systems, processes and procedures, including complaint handling procedures, data protection and medical confidentiality.
• Owning and continuously developing your professional skills.
• Coaching other clinical peers as needed.

Skills

Counselling qualification

Membership in professional bodies

Counselling hours experience

UKCP eligibility

HCPC registration

Robust IT skills

Education

Counselling degree or PG Diploma

Job description

AXA Health Group seeks an experienced, qualified counsellor to join our Support Team. You will provide one-off supportive counselling calls to members in psychological distress, using clinical knowledge to offer wellbeing guidance and signpost health benefits.

The role requires counselling qualification (level 4+), current professional memberships, and experience. You will work with nurses, maintain high ethical standards, and participate in induction, with hybrid working between home and office.