Hybrid Client Delivery Advisor (SME)

AXA UK; Leicester; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

AXA Health in the United Kingdom is seeking a Client Delivery Advisor to join our SME Sales and Service Centre. You’ll provide outstanding telephony and administration services to our SME clients, brokers and AXA Health colleagues, exceeding service levels and quality measures.

You’ll be the first point of contact, take ownership of client requirements, manage complaints with support when needed, and handle complex administration and invoicing queries.

Qualifications

• Customer focused and motivated to deliver results – essential.
• Excellent written and verbal communication skills, able to interpret invoices and spreadsheets – essential.
• Confident with planning and prioritising workload.
• Excellent attention to detail.
• Organisation and time management skills.
• Fast and accurate typing.
• Ability to use multiple systems and follow processes during client calls.

Responsibilities

• Be the first point of contact for telephone service enquiries, offering instant resolution wherever possible.
• Take full ownership of client requirements.
• Manage complaints, with help from Complaint Resolution team if needed.
• Deal with complex administration and invoicing queries.
• Meet service levels and quality standards.
• Become multi-skilled in all aspects of customer support.
• Take ownership for your personal development.

Skills

Customer focus

Communication

Planning & prioritising

Attention to detail

Organisation & time management

Typing speed

Multi-system usage

Job description

AXA Health in the United Kingdom is seeking a Client Delivery Advisor to join our SME Sales and Service Centre. You’ll provide outstanding telephony and administration services to our SME clients, brokers and AXA Health colleagues, exceeding service levels and quality measures.

You’ll be the first point of contact, take ownership of client requirements, manage complaints with support when needed, and handle complex administration and invoicing queries.