Hybrid Client Services Lead – Neurodiversity Solutions

Thriiver; Brighton; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

23 days of Annual Leave

Employee Assistance Programme including 24/7 GP appointments

Free on-site parking

Quarterly performance-related bonus

Job summary

A leading neurodiversity consultancy is seeking a Client Services Team Leader to oversee their client services function. The role involves leading a team to ensure the delivery of high-quality services, building client relationships, and managing operational performance. Candidates should have experience in team leadership and client management. The position offers 23 days of annual leave, a quarterly performance-related bonus, and hybrid working options.

Qualifications

• Demonstrates ability to lead a team of at least 3 people.
• Experience managing client accounts or delivering client-facing services.
• Ability to explain processes clearly and coordinate tasks to meet deadlines.
• Follows established frameworks while identifying opportunities for improvement.

Responsibilities

• Lead, mentor, and motivate the client services team.
• Build and maintain trusted relationships with clients.
• Monitor team performance against KPIs and service levels.
• Implement process improvements and manage daily operations.

Skills

Team leadership

Client management

Communication skills

Problem-solving

Performance monitoring

Tools

CRM software

Job description

A leading neurodiversity consultancy is seeking a Client Services Team Leader to oversee their client services function. The role involves leading a team to ensure the delivery of high-quality services, building client relationships, and managing operational performance. Candidates should have experience in team leadership and client management. The position offers 23 days of annual leave, a quarterly performance-related bonus, and hybrid working options.