Head of Client Liaison - Hybrid Client Experience Lead

Clear IT Recruitment Ltd; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Clear IT Recruitment Ltd is seeking a Head of Client Liaison to lead the client service operations from its Manchester office, with hybrid working. You will drive client engagement, set strategic direction for the client journey, and collaborate with the Sales team to translate requirements into delivered services.

The role requires a proven track record in client leadership, strong stakeholder management, and the ability to maintain high client satisfaction and compliance standards within a

Qualifications

• Experience leading client service operations.
• Proven ability to build and sustain client partnerships.

Responsibilities

• Lead the Client Liaison team to deliver post-sale client engagement and service.
• Set strategy for client journey development and service provision.
• Own end-to-end client engagement from onboarding through lifecycle.
• Ensure service delivery is compliant with FCA guidelines and client expectations.

Job description

Clear IT Recruitment Ltd is seeking a Head of Client Liaison to lead the client service operations from its Manchester office, with hybrid working. You will drive client engagement, set strategic direction for the client journey, and collaborate with the Sales team to translate requirements into delivered services.

The role requires a proven track record in client leadership, strong stakeholder management, and the ability to maintain high client satisfaction and compliance standards within a