Hybrid Global Product Support Engineer II – SCF Platform

FIS Management Services; Greater London; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Flexible work environment

Diverse and collaborative atmosphere

Professional development resources

Volunteer opportunities

Competitive salary and benefits

Job summary

FIS is seeking an Technical Product Support Operations and Application Support Analyst to join the CX team in the UK. You will support a global SCF platform, monitor operations, perform configuration changes, and collaborate with cross-functional teams to rollout to new customers.

You will triage tickets, analyse data, monitor health with tools such as DataDog and ActiveBatch, and provide coverage across shifts from 6am to 11pm in a fast-paced, collaborative environment.

Qualifications

• Experience with SQL, MS Excel, XML and monitoring tools is preferred.
• Degree in Computing or STEM field is required.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent written and verbal communication to explain technical concepts.
• Thrives in a fast-paced, high-pressure environment with prioritisation skills.
• Experience triaging tickets and supporting customers is a plus.

Responsibilities

• Provide 1st and 2nd line support to FIS SCF global customers with triage and issue resolution.
• Analyse customer data and provide audit information or breakdowns of figures.
• Monitor system health using DataDog, SQL and ActiveBatch and other tools.
• Implement ad-hoc configuration changes using FIS SCF tools.
• Collaborate with Development, Infrastructure and Implementation teams to onboard new customers.
• Provide cover for shifts between 6am and 11pm.

Skills

SQL

MS Excel

XML

Monitoring tools

Analytical thinking

Communication

Problem solving

Independent work

STEM degree

Attention to detail

Education

Bachelor's degree in Computing or STEM

Tools

JIRA Service Desk

Job description

FIS is seeking an Technical Product Support Operations and Application Support Analyst to join the CX team in the UK. You will support a global SCF platform, monitor operations, perform configuration changes, and collaborate with cross-functional teams to rollout to new customers.

You will triage tickets, analyse data, monitor health with tools such as DataDog and ActiveBatch, and provide coverage across shifts from 6am to 11pm in a fast-paced, collaborative environment.