Senior Mainframe Production Support Specialist - Hybrid

Fidelity Information Services, LLC; London Borough of Enfield; On-site; GBP 45,000 - 65,000; Full time

Job summary

Fidelity Information Services, LLC (FIS) is seeking a Senior Mainframe Production Support Analyst to oversee mainframe test cycles and migrations for four client environments, with responsibilities including JCL submission, monitoring for abends, and escalation per on-call schedules.

You will work with a small team across multiple environments, updating ZEKET and SAR software and ensuring successful job completion in alignment with US Central Time.

Qualifications

• Hands-on experience navigating a mainframe environment.
• Experience supporting mainframe batch processing, test cycles, or migrations.
• Familiarity with JCL and submitting/monitoring mainframe jobs.
• Ability to recognize and respond to job abends and processing failures.
• Experience with ZEKET is highly relevant for this position.
• Familiarity with SAR reporting software is beneficial.
• Ability to follow operational procedures and escalate issues appropriately.
• Strong attention to detail when monitoring job execution and completion codes.

Responsibilities

• Run and monitor mainframe test cycles, including scheduled cycles and on-demand requests.
• Submit JCL jobs to load and execute test cycles.
• Monitor jobs and cycles for abends and processing issues.
• Identify operational failures and escalate to on-call support per schedule.
• Follow troubleshooting instructions and restart cycles or jobs as needed.
• Support migration activities across four customer environments.
• Update the ZEKET scheduler as part of test-cycle and migration activities.
• Update and work with SAR reporting software.
• Run migration jobs and verify completion codes for success.
• Collaborate with other Analysts to cover responsibilities across environments.
• Participate in knowledge sharing and training to ensure coverage.

Skills

Mainframe experience

JCL

Abend handling

ZEKET scheduler

SAR reporting

English communication

Tools

JCL

ZEKET

SAR

Job description

Fidelity Information Services, LLC (FIS) is seeking a Senior Mainframe Production Support Analyst to oversee mainframe test cycles and migrations for four client environments, with responsibilities including JCL submission, monitoring for abends, and escalation per on-call schedules.

You will work with a small team across multiple environments, updating ZEKET and SAR software and ensuring successful job completion in alignment with US Central Time.