Senior Production Support Analyst

FIS; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Salary package

Performance bonus

Meals vouchers

Transportation

Private medical cover

Dental cover

Travel insurance

Training opportunities

Job summary

FIS in London is seeking an Operations Support professional to help ensure the performance and integrity of MarketMap Realtime, Valdi Global Market Platforms and Protegent. You will contribute to 2 DataCenters and 3 HUBS while supporting over 120 stock exchanges and numerous customer accounts.

The role emphasizes real-time monitoring, incident management and collaboration with CX, DEV and Networking teams in a hybrid work environment. An attractive salary package and benefits are offered.

Qualifications

• Good knowledge of Windows Server.
• Good experience in Incident Management and ITIL Process.
• New technologies discovery/learning.
• Good communication/human relationship.
• Good English level (sprint reviews, presentation, …).
• MS Exchange Server knowledge.
• SQL Server knowledge.

Responsibilities

• Supporting over 120 stock exchanges.
• Ensuring real time server monitoring, availability and low latency for Market Data Servers.
• Maintaining more than 850 customer accounts hosted on more than 200 servers.
• Our main stakeholders are CX teams, DEV teams, Network/Infra team, Exchanges Project managers, Trading teams.
• Ensure Advanced Technical support.
• Drive Platform enhancements Projects: 2 DataCenters, 3 HUBS, 350+ Windows/Linux Servers and 4500+ components.
• Plan/Deploy new releases.
• Participate in Incident Management activities and Handle High Severity Incidents.

Skills

Windows Server

Incident Management

ITIL Process

New technologies learning

Communication skills

English proficiency

MS Exchange Server

SQL Server

Job description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. #LI-RB1 #LI-Hybrid

About the team

The Operations Support team acts as a global team that ensures the support and integrity of FIS’s MarketMap Realtime, Valdi Global Market Platforms and Protegent. The team is also responsible for second level support implementation. It drives internal implementation of projects and provide documentation. Our products provide flexible, cost-efficient access to comprehensive, global, real-time and historical data, news and analytics in a lightweight application. Helps firms quickly expand the data managed by integrating data from such vendors as S&P, Thomson Reuters, IDC and MSCI. Our data integrity team works closely with our vendor partners to provide the cleanest data feed possible.

What you will be doing

• Supporting over 120 stock exchanges.
• Ensuring real time server monitoring, availability and low latency for Market Data Servers.
• Maintaining more than 850 customer accounts hosted on more than 200 servers.
• Our main stakeholders are CX teams, DEV teams, Network/Infra team, Exchanges Project managers, Trading teams.
• Ensure Advanced Technical support.
• Drive Platform enhancements Projects: 2 DataCenters, 3 HUBS, 350+ Windows/Linux Servers and 4500+ components.
• Plan/Deploy new releases.
• Participate in Incident Management activities and Handle High Severity Incidents.

What you bring

• Good knowledge of Windows Server.
• Good experience in Incident Management and ITIL Process.
• New technologies discovery/learning.
• Good communication/human relationship.
• Good English level (sprint reviews, presentation, …).
• MS Exchange Server knowledge.
• SQL Server knowledge.

What we offer you

• An attractive salary package
• performance bonus
• meals vouchers
• transportation
• private medical cover
• dental cover
• travel insurance
• Continuous development through our diversified training across core financial, sales and FIS solutions.
• A modern, international work environment and a dedicated and motivated, supportive team.
• A broad range of professional development possibilities, resources and opportunities.

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass