Hybrid Global Endpoint & Workplace Tech Manager

HarbourVest Partners; Greater London; Hybrid; GBP 120,000 - 150,000; Full time

Job summary

HarbourVest Partners seeks a hands-on Technical Manager to lead the end‑user support and endpoint/workplace technology across EMEA with a London base. You will guide a team, manage incidents, and drive improvements in AV, meeting support, and device management.

The role focuses on delivering a seamless technology experience for employees worldwide, with collaboration across regions and strong leadership in complex environments. 8+ years of relevant experience is expected.

Qualifications

• Hands‑on experience in user support, endpoint device maintenance, or corporate technology across multiple sites.
• Experience managing Windows and macOS devices through Microsoft Intune and Jamf, including Windows Autopilot, application delivery, and device configuration.
• Solid understanding of Microsoft 365, Entra ID, endpoint security and compliance, collaboration tools, Cisco Room Kit devices and meeting‑room technology, and networking basics.
• A methodical approach to troubleshooting, major incidents, and root‑cause analysis.
• Hands‑on ServiceNow experience, including incident, request, problem, change, knowledge, and service reporting.
• The ability to guide a team, connect with senior partners, and work across regions.
• Relevant technical and service‑management certifications are encouraged, although equivalent practical experience will be equally valued.

Responsibilities

• Manage end‑user support across EMEA, including the London‑based support team and Executive Support Specialist, and run the global Endpoint and Workplace Technology team across EMEA and other regions.
• Own difficult incidents, executive critical issues, technical changes, and recurring problems, working directly with the team to resolve them.
• Set daily priorities, clarify ownership, and help the team deliver support and project work.
• Lead Workplace Technology services, being responsible for the technology that enables collaboration (AV and meeting/event support), supports office operations, and delivers a high‑quality workplace experience.
• Lead endpoint management operations, driving the processes, standards, and operational controls that keep devices and applications secure, healthy, and delivering a consistent user experience.
• Work with IT teams and suppliers across regions to fix issues and introduce improvements.
• Own service levels and operational performance, using service data, support trends, and user feedback to remove repeat issues, simplify support, and improve the user experience.

Skills

Endpoint support

Device management

Windows & macOS

MS 365

Entra ID

Security & compliance

Room tech

Networking basics

ServiceNow

Root-cause analysis

Team leadership

Cross-regional collaboration

Technical certifications

Job description

HarbourVest Partners seeks a hands-on Technical Manager to lead the end‑user support and endpoint/workplace technology across EMEA with a London base. You will guide a team, manage incidents, and drive improvements in AV, meeting support, and device management.

The role focuses on delivering a seamless technology experience for employees worldwide, with collaboration across regions and strong leadership in complex environments. 8+ years of relevant experience is expected.