Global Endpoint & Workplace Tech Manager (Hybrid)

Harbourvest Partners (U.K.) Limited; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

HarbourVest Partners (U.K.) Limited in London seeks a hands-on Technical Manager to lead end-user support across EMEA and the global Endpoint and Workplace Technology team. You will guide the team, mentor engineers, and own service delivery in a fast-paced private markets environment.

The role requires 8+ years of relevant experience, strong leadership, and deep technical knowledge of Intune, Jamf, M365, Entra ID, and collaboration tools.

Qualifications

• Hands-on experience in user support across multiple sites.
• Experience managing Windows and macOS devices with Intune and Jamf.
• Strong knowledge of Microsoft 365, Entra ID, endpoint security and collaboration tools.

Responsibilities

• Lead end-user support across EMEA and London-based teams.
• Own incidents, critical issues, changes and recurring problems with the team.
• Set priorities, ownership, and ensure delivery of support and projects.
• Oversee Workplace Technology services including AV and meeting room tech.
• Manage endpoint management operations and security to deliver a consistent user experience.
• Collaborate with IT teams and suppliers across regions to improve services.

Skills

End-user support

Team leadership

Collaboration

Communication

Problem solving

Education

Certifications encouraged

Tools

Microsoft Intune

Jamf

Microsoft 365

Entra ID

ServiceNow

Cisco Room Kit

Windows Autopilot

Job description

HarbourVest Partners (U.K.) Limited in London seeks a hands-on Technical Manager to lead end-user support across EMEA and the global Endpoint and Workplace Technology team. You will guide the team, mentor engineers, and own service delivery in a fast-paced private markets environment.

The role requires 8+ years of relevant experience, strong leadership, and deep technical knowledge of Intune, Jamf, M365, Entra ID, and collaboration tools.