Hybrid German-Speaking Automotive SaaS CSM

TeleTech Holdings, Inc.; Basildon; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

22 days annual leave

Life Assurance 4 x annual salary

Contributory pension scheme

Private Medical Insurance

Travel insurance for you and family

Dental scheme discounts

Vehicle discounts

Employee Assistance Program

Job summary

Percepta is seeking a Customer Success Manager (German bilingual) to join our expanding team in Dunton, Essex. You will be the primary contact for German-speaking customers, delivering proactive account management, product support, coaching and training to maximise value from our automotive SaaS solutions.

You will drive product adoption, engagement and customer success across the portfolio, collaborate with internal stakeholders, and help reduce churn, while working in a flexible hybrid

Qualifications

• Fluency in German and English, written and verbal.
• Experience in Customer Success, Account Management, Client Services, or similar.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation, and training abilities.
• Experience working with SaaS products or technology-based solutions.
• Ability to manage multiple customer accounts and priorities effectively.
• A proactive approach to problem-solving and customer advocacy.
• Strong organisational and analytical skills.
• Automotive industry experience would be advantageous.

Responsibilities

• Act as the primary point of contact for German-speaking customer accounts.
• Build strong customer relationships and become a trusted advisor.
• Drive product adoption and engagement across the customer base.
• Provide coaching, product guidance, and training to customers.
• Support account retention initiatives and help reduce customer churn.
• Identify opportunities to improve customer outcomes and satisfaction.
• Collaborate with internal stakeholders to resolve issues and support customer success.
• Monitor customer health and proactively address risks and opportunities.
• Engage with German-speaking customers via phone, email, and virtual meetings.
• Conduct customer reviews and provide recommendations on product usage.
• Deliver onboarding sessions and training workshops.
• Analyse customer engagement and usage trends.
• Respond to customer enquiries and coordinate solutions with internal teams.
• Develop action plans to support customer retention and growth.
• Document customer interactions and maintain accurate account records.
• Share customer feedback to support continuous product and service improvements.

Skills

German language

English language

Customer Success

Account Management

SaaS

Relationship building

Communication

Training abilities

Analytical skills

Organisational skills

Job description

Percepta is seeking a Customer Success Manager (German bilingual) to join our expanding team in Dunton, Essex. You will be the primary contact for German-speaking customers, delivering proactive account management, product support, coaching and training to maximise value from our automotive SaaS solutions.

You will drive product adoption, engagement and customer success across the portfolio, collaborate with internal stakeholders, and help reduce churn, while working in a flexible hybrid