Munich-Based German-Speaking Enterprise CS Manager

Synthesia; Gravesend; On-site; GBP 60,000 - 94,000; Full time

Benefits offered by this job

Stock options

Parental leave

25 days annual leave

Private Medical Insurance

Pension contribution

Work from home setup

Career growth

Job summary

Synthesia, the world’s leading AI video platform, is seeking a Customer Success Manager based in Munich to drive growth in the DACH region. You will build strong client relationships, onboard new users, and work closely with sales to ensure a cohesive onboarding experience for new customers.

You will engage in business-level and technical conversations with executives, manage a book of business with KPIs, and identify renewal opportunities while ensuring customers gain measurable ROI from

Qualifications

• Customer-facing experience in Customer Success Management / Client Service / Account Management.
• Experience managing a Book of Business with KPIs.
• A track record in managing risk, forecasting, and identifying growth opportunities.
• Establishing a trusted advisor relationship with clients and driving value from Synthesia products.
• Successfully onboarding new clients and building key relationships in the first months.
• Coordinating regular client check-ins with senior stakeholder attendance.
• Light video editing using the Synthesia platform.
• Retention and growth of enterprise clients.
• Ensuring ROI and value is understood by clients, proactively spotting risks and opportunities.
• Based in Munich.

Responsibilities

• Drive Synthesia’s growth by building relationships with clients.
• Educate clients on using the platform and ensure cohesive onboarding with sales.
• Engage in business-level and technical conversations at multiple levels, including C-suite.
• Manage a book of business against KPIs and track health metrics.
• Identify renewal opportunities and opportunities for expansion.

Skills

Customer success

B2B SaaS

Account management

Forecasting

Risk management

Stakeholder management

Onboarding

Light video editing

Tools

CRM tools

Job description

Synthesia, the world’s leading AI video platform, is seeking a Customer Success Manager based in Munich to drive growth in the DACH region. You will build strong client relationships, onboard new users, and work closely with sales to ensure a cohesive onboarding experience for new customers.

You will engage in business-level and technical conversations with executives, manage a book of business with KPIs, and identify renewal opportunities while ensuring customers gain measurable ROI from