French - Associate Enterprise Customer Success Manager (Automotive SaaS)

TeleTech Holdings, Inc.; Basildon; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

25 days annual leave

Life Assurance 4 x annual salary

Contributory pension scheme

Private Medical Insurance

Comprehensive travel insurance for you

Discounted dental scheme

Discounts on brand new vehicles

Employee Assistance Program (EAP)

Job summary

Percepta is seeking an Associate Enterprise Customer Success Manager (AECSM) to join our Dunton team, working with French-speaking enterprise customers. The role offers a hybrid-working model with remote days and occasional on-site meetings across the UK, France and Belgium.

You will manage the post-sale journey from onboarding to renewal, deliver training and strategic insights, collaborate with internal teams, and drive adoption, renewals, and expansions to maximize client ROI.

Qualifications

• Fluent French and English written and spoken to professional level (C1+).
• Experience in SaaS or telematics/fleet tech is preferred.
• Strong account management and customer-facing skills with a strategic mindset.

Responsibilities

• Manage the post-sale Customer journey from onboarding to renewal.
• Deliver training, support, and strategic insights to drive adoption.
• Collaborate with internal teams to champion the voice of the Customer.
• Analyse usage data to improve outcomes and reduce churn.
• Lead regular Business Reviews and manage renewals and extensions.
• Upsell/cross-sell software and services to boost ROI and satisfaction.

Skills

French language

English language

Account management

Customer-facing

Communication

Project management

SaaS knowledge

Cross-functional collaboration

Tools

Salesforce

Job description

Associate Enterprise Customer Success Manager (Automotive SaaS) - French Bilingual

At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

Employment Details

Contract Type: Full-Time, Permanent, Remote (1-2 days per month onsite only)

Working Hours: 37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to France, Belgium and across the United Kingdom)

Salary: £45,000 per annum

Location: Dunton, Essex SS15 6EE

Are you a dynamic communicator with a passion for Customer Success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact?

We are on the lookout for an Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our French speaking Enterprise Customers. The role offers flexible working with minimal office attendance and occasional travel to France, Belgium and across the United Kingdom for on-site customer meetings.

Why This Role is Exciting

• Be part of a global brand transforming fleet management through Telematics software.
• Hybrid-first working: primarily remote, with just two office days per month
• Occasional international travel to France and Belgium as well as within the United Kingdom, providing exposure to enterprise clients
• Opportunity to manage end-to-end customer journeys, maximize adoption, and deliver ROI

At Percepta, we bring first-class service across each market we support and as ECSM, you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing

• Manage and optimize the post-sale Customer journey from onboarding to renewal
• Deliver training, support, and strategic insights that drive solution adoption
• Collaborate across internal teams to champion the voice of the Customer
• Analyse Customer usage data to improve outcomes and reduce churn
• Lead regular Business Reviews and manage renewals and contract extensions
• Upsell/cross-sell software and services to boost Client ROI and satisfaction

During a Typical Day, You’ll:

As ECSM, you’ll be the primary contact for our Enterprise Customers across France, Belgium and United Kingdom, ensuring they experience maximum value from our Client’s Telematics software and Charging products. From onboarding to long-term adoption and growth, you'll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion. There will be occasional travel to France, Belgium and across the United Kingdom for on-site Customer meetings.

What You Bring to the Role

• French & English written and verbal language skills to professional C1 Level
• Any additional languages (Spanish/Italian) would be an advantage
• Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
• Experience working with Dealers or Commercial Fleet Customers in a sales or service capacity preferred but not required
• Mid-level experience in a customer-facing role (ideally in SaaS or telematics/fleet tech)
• Strong account management skills, including managing complex accounts with multiple clients or stakeholders
• Excellent communication, problem-solving, and project management skills
• Strong commercial mindset with a talent for building lasting relationships
• Experience with Salesforce or similar CRM tools
• Self-starter who thrives in a fast-paced, ever-evolving environment
• High emotional intelligence and adaptability
• A team player with mentoring capabilities and a drive for success

Why Percepta

• Competitive salary and comprehensive benefits
• Work with a global leader driving innovation in mobility and electrification
• Flexible, remote-friendly working environment
• Opportunity to shape the future of commercial fleet solutions across Europe
• A role with real purpose: helping businesses thrive through smarter transport

What You Can Expect

• 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical Insurance
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounted dental scheme
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vists and allows every individual to bring value to the table in their unique way.

#LI-Remote

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
• Leave it better – We take ownership and leave every process, person, and place better than we found it.
• Win together – We succeed as one—celebrating, supporting, and showing up for each other.
• Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their unique way.