Hybrid Framework & Reporting Specialist

Office Angels; East Midlands; Hybrid; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Employee assistance programme

Wellbeing initiatives

Enhanced parental leave

Job summary

Office Angels is seeking a Framework Administrator to provide proactive, high-level support to legal departments, taking ownership of key client frameworks and helping to deliver an exceptional level of service. Reporting to the Framework Manager, you will play a central role in managing allocated frameworks, associated client accounts and service levels.

You will work closely with the framework team, fee earners, central teams and external clients to ensure internal and external client

Qualifications

• Ability to analyse and interpret complex data, including contract documentation.
• Experience using IT systems to generate reports and format information as required.
• Strong MS Office skills, particularly Excel.
• Excellent organisational skills and meticulous attention to detail.
• Ability to build and maintain effective client relationships.

Responsibilities

• Review Framework Agreements to identify and document client-specific protocols and processes.
• Implement guidance and training for support teams and monitor ongoing compliance.
• Manage and submit regular management information (MI) reports.
• Coordinate responses across multiple departments and produce reports assessing service levels and KPIs.
• Analyse and interpret complex data, including contract documentation.
• Support the management of revenue for key clients and assist with the billing process.
• Provide high-level revenue updates, including processing rebates where required.
• Support the coordination of client audits.
• Use IT systems to generate reports, formatting and editing information as required.
• Produce accurate, professional documentation and client communications to the highest standard.
• Build and maintain effective relationships with internal teams and external clients.
• Identify opportunities to improve processes, service delivery and efficiency.

Skills

Excel

Data analysis

MS Office

Job description

Office Angels is seeking a Framework Administrator to provide proactive, high-level support to legal departments, taking ownership of key client frameworks and helping to deliver an exceptional level of service. Reporting to the Framework Manager, you will play a central role in managing allocated frameworks, associated client accounts and service levels.

You will work closely with the framework team, fee earners, central teams and external clients to ensure internal and external client