Hybrid: First Customer Success Manager (SaaS)-Drive Growth

Altech Group Ltd; Manchester; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Benefits package

Job summary

Altech Group Ltd is seeking its first Customer Success Manager in Manchester to own a growing portfolio of customers and drive value from the platform. You'll collaborate with Product, Delivery and Solution Engineering teams, guiding onboarding, adoption and ongoing usage while building trusted relationships with both technical and non-technical stakeholders.

Hybrid role with three days a week in the Manchester office, offering a competitive salary up to £50,000 plus a strong benefits package

Qualifications

• Experience managing customer relationships within a SaaS environment.
• Experience with onboarding and implementation projects.
• Proactive, commercially aware and focused on delivering customer outcomes.

Responsibilities

• Own a growing portfolio of customers and ensure maximum value from the platform.
• Drive adoption, retention and growth across accounts.
• Collaborate with Product, Delivery and Solution Engineering teams.

Skills

Customer relationships

SaaS experience

Onboarding & implementation

Cross-functional collaboration

Stakeholder management

Tools

APIs

Integrations

Software implementation

CRM systems

Job description

Altech Group Ltd is seeking its first Customer Success Manager in Manchester to own a growing portfolio of customers and drive value from the platform. You'll collaborate with Product, Delivery and Solution Engineering teams, guiding onboarding, adoption and ongoing usage while building trusted relationships with both technical and non-technical stakeholders.

Hybrid role with three days a week in the Manchester office, offering a competitive salary up to £50,000 plus a strong benefits package