Hybrid Customer Success Manager (Manchester)

Vyprclients; Manchester; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Medical cashplan

Enhanced annual leave

Remote work 4 weeks a year

Global benefits platform

Well-being support

Employee assistance programmes

Life assurance

Birthday off

Enhanced parental leave

Job summary

Vypris, a Manchester-based SaaS company, is hiring a Customer Success Manager to be the main contact for a set of customers, helping them get value from Vypris’s platform.

You’ll train users, handle helpdesk queries, and monitor health of relationships, escalating to the Account Manager when needed.

This hybrid role involves regular trips to the Manchester HQ for training and client visits, with time allocated to grow accounts and spot new use cases.

Qualifications

• Experience in FMCG, retail, or insights/market research environments.
• Strong communication and relationship-building abilities.
• Able to explain complex concepts clearly and patiently.

Responsibilities

• Be the main contact for a set of customers and help them realise value from Vypris.
• Train customers, answer queries, and monitor platform usage.
• Run day-to-day support (troubleshooting) for accounts and escalate when needed.
• Identify growth opportunities within customers and notify the Account Manager.
• Prepare for and join regular check-ins with customers alongside the Account Manager.

Skills

Customer success

Account management

Relationship building

Training users

Problem solving

Tools

Helpdesk software

Job description

Vypris, a Manchester-based SaaS company, is hiring a Customer Success Manager to be the main contact for a set of customers, helping them get value from Vypris’s platform.

You’ll train users, handle helpdesk queries, and monitor health of relationships, escalating to the Account Manager when needed.

This hybrid role involves regular trips to the Manchester HQ for training and client visits, with time allocated to grow accounts and spot new use cases.