Hybrid Factoring Assistant – Housing Services

East Renfrewshire Council; Barrhead; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

East Renfrewshire Council's Housing Services is seeking a Factoring Assistant to coordinate and be the central contact for homeowners in the council's factoring service. The role supports 1,200 private owners of former council houses, handling day-to-day repairs and major capital projects with a focus on professional, efficient customer service.

The successful candidate will have factoring experience in a social housing context, knowledge of relevant legislation and best practices, and a strong

Qualifications

• Experience of factoring in a social housing context.
• Knowledge of relevant legislation and best practice/procedures.
• Commitment to excellent customer service.

Skills

Factoring experience

Customer service

Legislation knowledge

Job description

East Renfrewshire Council's Housing Services is seeking a Factoring Assistant to coordinate and be the central contact for homeowners in the council's factoring service. The role supports 1,200 private owners of former council houses, handling day-to-day repairs and major capital projects with a focus on professional, efficient customer service.

The successful candidate will have factoring experience in a social housing context, knowledge of relevant legislation and best practices, and a strong