Factoring Assistant - ERN06597

East Renfrewshire Council; Barrhead; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

East Renfrewshire Council's Housing Services is seeking a Factoring Assistant to coordinate and be the central contact for homeowners in the council's factoring service. The role supports 1,200 private owners of former council houses, handling day-to-day repairs and major capital projects with a focus on professional, efficient customer service.

The successful candidate will have factoring experience in a social housing context, knowledge of relevant legislation and best practices, and a strong

Qualifications

• Experience of factoring in a social housing context.
• Knowledge of relevant legislation and best practice/procedures.
• Commitment to excellent customer service.

Skills

Factoring experience

Customer service

Legislation knowledge

Job description

Advert

East Renfrewshire Council's Housing Services are looking to recruit a talented and committed individual to a position of Factoring Assistant.

The successful candidate will co-ordinate and be the central point of contact for homeowners in delivering East Renfrewshire Council's Factoring Service and to ensure that their enquiries are dealt with professionally and efficiently. The team works with 1200 private owners of former Council houses, managing factoring responsibilities related to both day-to-day repairs and major capital projects.

The successful candidate will have experience of factoring in a social housing context, be knowledgeable of relevant legislation, and best practice/ procedures and have a commitment to excellent customer service.

*Hybrid employees are considered workplace based first, but they will have a level of flexibility to work from home up to 40% of their working week, if it is not to the detriment of their current tasks, team requirements or service needs.

For details of our employment policies and terms and conditions, please visit our Council Careers page https://eastrenfrewshire.gov.uk/careers

East Renfrewshire Council has launched a new 15-year Community Planning Partnership vision called A Place to Grow'. Please follow this link https://eastrenfrewshire.gov.uk/placetogrow to watch a video and read our full plan which sets out our shared hopes and aspirations between now and 2040 so that East Renfrewshire is a place where everyone can flourish, thrive and grow.

Please note - all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note - East Renfrewshire Council does not provide Visa sponsorship.

References - during your application form completion you must provide details of a minimum of 2 referees, 1 of which should be your most recent or current employer. It is also a requirement that the referees are your previous/current managers and are not the details of work colleagues operating at the same level as you or personal referees. Please note only work email addresses for referees will be accepted. Please contact [e-mail] with any questions.

Employability Support - Work East Ren - For further support on completing job applications, East Renfrewshire residents can access free support from our employability team Work East Ren. They can also provide general support with other employability matters. Please contact Work East Ren on 0141 577 8438, email [e-mail] or visit the website https://www.workeastren.co.uk/

Additional Information