Hybrid Facilitator & Scheduling Coordinator

Insights; Dundee; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

35 days holidays

Discretionary Annual Bonus

Private Medical Insurance

Income Protection

Pension Plan

Health Cash Plan

Life Assurance

Electric Car Scheme

Gym-flex

Employee Giving

My Advantage - Employee Discounts

Critical Illness cover

Employee Assistance Program

Holiday purchase option

Flexible working

Job summary

Insights in Scotland is seeking a highly organized Facilitator Coordinator to connect the right facilitator with customer opportunities, balancing regional needs and facilitator utilization.

You will coordinate delivery readiness, onboarding, and data updates across D365, SharePoint and Teams, while partnering with Sales and Customer Experience to ensure smooth, high-quality learning experiences for clients.

Qualifications

• Experience coordinating schedules, resources or events in a fast-paced environment.
• Excellent organisational skills with strong attention to detail.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong relationship-building and stakeholder management abilities.
• Experience with business systems or CRM platforms.
• Excellent written and verbal communication; customer-focused mindset.

Responsibilities

• Source and schedule Associate Consultants and Faculty for virtual and in-person learning experiences.
• Match facilitator expertise, availability, language capability and customer requirements.
• Coordinate delivery logistics and raise Statements of Work and Purchase Orders.
• Ensure facilitators are briefed and equipped for successful delivery.
• Collaborate with Customer Experience and Sales teams across regions.
• Onboard new facilitators and maintain data across platforms (D365, SharePoint, Teams).
• Process facilitator expenses and support reporting and cost efficiency.

Skills

Schedule coordination

Organisational skills

Stakeholder management

Relationship building

CRM platforms

Communication skills

Customer-centric

Tools

D365

SharePoint

Teams

Job description

Insights in Scotland is seeking a highly organized Facilitator Coordinator to connect the right facilitator with customer opportunities, balancing regional needs and facilitator utilization.

You will coordinate delivery readiness, onboarding, and data updates across D365, SharePoint and Teams, while partnering with Sales and Customer Experience to ensure smooth, high-quality learning experiences for clients.