Facilitator Coordinator

Insights Group; Dundee; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Insights is seeking a highly organised Facilitator Coordinator to ensure workshops, programmes and learning experiences are delivered seamlessly by connecting the right facilitator to the right customer opportunity at the right time.

You will work in our Supply Chain Department, collaborating with Sales and Customer Experience teams, and with a global community of Associate Consultants and Faculty to enable outstanding delivery experiences that create meaningful impact for customers.

Qualifications

• Experience coordinating schedules, resources, projects or events in a fast-paced environment.
• Excellent organisational skills and strong attention to detail.
• Confidence managing multiple priorities and deadlines simultaneously.
• Strong relationship-building and stakeholder management skills.
• A proactive, solution-focused mindset.
• Experience working with business systems, databases or CRM platforms.
• Excellent communication skills, both written and verbal.
• A customer-centric approach and passion for delivering great experiences.

Responsibilities

• Facilitator Matching & Scheduling: Source and schedule Associate Consultants and Faculty for virtual and in-person learning experiences.
• Match facilitator expertise, availability, language capability and customer requirements.
• Balance customer needs, regional considerations and facilitator utilisation.

Skills

Scheduling coordination

Organisational skills

Stakeholder management

Communication skills

Customer-centric mindset

CRM systems experience

Tools

CRM platforms

Job description

Type: Full-time, Temporary 12 month Fixed Term Staff Contract

Hybrid Working, 2 days per week in the office

Make a Difference Through Exceptional Learning Experiences

At Insights, we believe that people are the heart of every successful learning experience. As a Facilitator Coordinator, you'll play a critical role in ensuring our workshops, programmes and learning experiences are delivered seamlessly by connecting the right facilitator to the right customer opportunity at the right time.

Working as part of our Supply Chain Department, you'll collaborate with colleagues across Sales and Customer Experience, as well as our global community of Associate Consultants and Faculty, to enable outstanding delivery experiences that create meaningful impact for our customers.

If you're highly organised, enjoy building relationships, and thrive when juggling multiple priorities, we'd love to hear from you.

Job Description

What You'll Be Doing

Facilitator Matching & Scheduling

• Source and schedule Associate Consultants and Faculty for virtual and in-person learning experiences.
• Match facilitator expertise, availability, language capability and customer requirements.
• Balance customer needs, regional considerations and facilitator utilisation.

Delivery Readiness

• Coordinate delivery logistics to ensure every engagement is fully prepared.
• Raise Statements of Work and Purchase Orders.
• Ensure facilitators are briefed, informed and equipped for successful delivery.

Regional Collaboration

• Partner closely with Customer Experience and Sales teams.
• Stay ahead of upcoming customer activity and changing priorities.
• Proactively adjust plans to ensure smooth delivery.
• Act as a key point of contact for facilitators within your region.
• Resolve queries efficiently and provide timely updates.
• Contribute to a positive and professional facilitator experience.

Onboarding Coordination

• Support the onboarding of new facilitators.
• Ensure access to systems, processes and delivery resources.
• Help new facilitators build confidence and connection from day one.

Data & Platform Management

• Maintain accurate facilitator information across multiple platforms, including D365, SharePoint and Teams.
• Ensure data quality supports effective planning, reporting and decision-making.

Commercial Administration

• Process facilitator expenses accurately and efficiently.
• Support financial tracking and reporting activities.
• Identify opportunities to improve value and cost effectiveness.
• Look for smarter ways of working.
• Contribute ideas that improve scheduling, regional consistency and facilitator experience.

What Success Looks Like

In this role, you'll be successful when:

• Workshops and programmes are resourced smoothly and delivered without disruption.
• Facilitators report a positive, professional and supportive experience.
• Scheduling and delivery information is accurate, up to date and reliable.
• Regional teams experience strong communication and collaboration.
• Customer satisfaction remains high through seamless delivery and strong facilitator preparation.
• Process improvements create greater efficiency, consistency and impact.
• Facilitator spend is managed effectively while maintaining quality outcomes.

Qualifications

What We're Looking For

You'll likely bring:

• Experience coordinating schedules, resources, projects or events in a fast‑paced environment.
• Excellent organisational skills and strong attention to detail.
• Confidence managing multiple priorities and deadlines simultaneously.
• Strong relationship‑building and stakeholder management skills.
• A proactive, solution‑focused mindset.
• Experience working with business systems, databases or CRM platforms.
• Excellent communication skills, both written and verbal.
• A customer‑centric approach and passion for delivering great experiences.

How You'll Show Up

At Insights, we value people who:

• Stay calm and focused when priorities change.
• Balance attention to detail with awareness of the bigger picture.
• Take ownership and follow through on commitments.
• Communicate clearly and supportively.
• Work collaboratively across teams and functions.
• Approach challenges with curiosity and creativity.
• Care deeply about delivering exceptional customer and facilitator experiences.

Additional Information

Everyone is welcome at Insights. We're dedicated to creating a space where you belong - that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We're strengthened by a community where we work together to co‑create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we're up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.