Hybrid Employee Experience Specialist

Mobile Broadband Network Ltd (MBNL); Reading; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

Mobile Broadband Network Ltd (MBNL) is seeking an Employee Experience Specialist to support the delivery of a consistent and positive employee experience across the lifecycle. You’ll manage core HR administration, data and reporting, and improve self-service content and processes in a hybrid role based in Reading.

You’ll collaborate with employees, managers and People colleagues, turning People data into insights, resolving queries, and driving automation to simplify interactions and enhance the

Qualifications

• Strong customer service mindset focused on employee experience.
• Excellent administrative, organisational and prioritisation skills.
• Ability to manage multiple priorities accurately in a fast-moving environment.
• Strong attention to detail with People data and reporting.
• Excellent communication skills across all levels.
• Proactive in identifying and implementing improvements.
• High integrity when handling employee information.

Responsibilities

• Coordinate employee lifecycle activities from onboarding through to offboarding, ensuring accurate data and clear communications
• Manage and continuously improve employee and manager-facing HR content and self-service processes
• Respond to employee queries through People channels, identifying opportunities to simplify and automate recurring requests
• Produce People reporting and insight across areas including absence, hybrid working, surveys and performance activity
• Maintain accurate employee relations case information and support ER activity
• Support People Managers with relevant guidance, resources and regular engagement sessions
• Ensure employee data is managed accurately and appropriately across People processes
• Work closely with the wider People and Business Enablement teams to provide joined-up business support
• Identify opportunities to streamline, automate and continuously improve the employee experience

Skills

Customer service mindset

Administrative & organisational skills

Prioritisation

Attention to detail

Communication skills

Microsoft Office

Job description

Mobile Broadband Network Ltd (MBNL) is seeking an Employee Experience Specialist to support the delivery of a consistent and positive employee experience across the lifecycle. You’ll manage core HR administration, data and reporting, and improve self-service content and processes in a hybrid role based in Reading.

You’ll collaborate with employees, managers and People colleagues, turning People data into insights, resolving queries, and driving automation to simplify interactions and enhance the