Employee Experience Coordinator/Advisor

Project People; Reading; Híbrido; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

MBNL is seeking an Employee Experience Coordinator/Advisor to join our People, Programmes & Change team. This role focuses on delivering high-quality HR administration, responding to employee queries, maintaining accurate data, and continuously improving processes and self-service solutions to simplify the employee lifecycle.

Based in Reading with a hybrid pattern (2 days in the office), you will work closely with colleagues across People and Business Enablement to provide seamless support,

Formación

• Customer-focused approach with passion for employee experience.
• Strong admin, organization and prioritisation skills.
• Experience handling HR queries and data reporting.
• Ability to work across teams in a fast-paced environment.
• Proactive mindset with continuous improvement.

Responsabilidades

• Coordinate employee lifecycle activities from onboarding to offboarding.
• Manage and improve HR content and self-service resources.
• Handle employee queries and identify automation opportunities.
• Produce HR reporting and insights on absence, surveys, performance.
• Maintain accurate employee records and support HR administration.
• Support managers with guidance and engagement resources.
• Ensure data security and privacy.
• Collaborate with People and Business Enablement teams to deliver seamless support.
• Identify and implement process improvements to enhance the employee experience.

Conocimientos

Customer focus

Administration

Data reporting

Communication

Attention to detail

Discretion

Herramientas

Microsoft Office

HRIS systems

Descripción del empleo

Reading (Hybrid - 2 days per week in the office)

12 month FTC

Create brilliant foundations. Simplify employee journeys. Enable a great employee experience.

MBNL is seeking an Employee Experience Coordinator/Advisor to join our People, Programmes & Change team. This is an exciting opportunity to play a key role in shaping and improving the experience employees and managers have throughout the employee lifecycle.

You'll be responsible for delivering high-quality People administration, responding to employee queries, maintaining accurate data and reporting, and continuously improving processes and self-service solutions. Working closely with colleagues across the People function and wider business, you'll help ensure every employee interaction is simple, effective and engaging.

What you'll be doing

• Coordinating employee lifecycle activities, from onboarding through to offboarding
• Managing and improving employee and manager-facing HR content and self-service resources
• Handling employee queries and identifying opportunities to simplify and automate recurring requests
• Producing People reporting and insights across areas such as absence, hybrid working, surveys and performance activity
• Maintaining accurate employee records and supporting employee relations administration
• Supporting managers with guidance, resources and engagement activities
• Ensuring employee data is accurate, secure and managed appropriately
• Working collaboratively across People and Business Enablement teams to provide seamless support
• Identifying and implementing process improvements that enhance the employee experience

What we're looking for

• A customer-focused approach and genuine passion for delivering a great employee experience
• Strong administration, organisation and prioritisation skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Excellent attention to detail and confidence working with data and reporting
• Strong communication skills and the ability to build relationships at all levels
• A proactive mindset with a focus on continuous improvement
• High levels of integrity and discretion when handling sensitive information
• Good Microsoft Office skills and the ability to quickly learn new systems and tools

We'd particularly like to hear from you if you have

• Previous experience within HR, People Operations or Employee Experience
• Experience supporting employee lifecycle administration and HR processes
• Exposure to employee relations administration
• Experience improving, simplifying or automating processes
• Experience producing HR reporting, dashboards or management information