Hybrid DMS Lead: Multi-Channel Docs & Tech Champion

Allianz UK; Bournemouth; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discounts on Allianz products

Retail discounts

Volunteering days

Job summary

Allianz UK is seeking a DMS Lead to head a team of SmartComms Engineers and drive multi-channel customer communications across email, print, SMS and PDF. The role is based in Guildford or Bournemouth with a hybrid pattern requiring two days in the office weekly.

You will provide technical leadership, shape delivery, and ensure best practices in document management while collaborating with stakeholders to manage risks and delivery priorities.

Qualifications

• Experience leading and managing technical delivery teams.
• Strong understanding of document management and customer communication solutions.
• Knowledge of project management methodologies and approaches.
• Understanding of logic documents and technical specifications.
• Knowledge of fulfilment methods, distribution channels and print formats.

Responsibilities

• Lead, mentor and develop a team of SmartComms Engineers, setting objectives and conducting regular performance reviews.
• Collaborate with other DMS Leads to prioritise and deliver document changes aligned to business requirements and resource availability.
• Manage competing demands and identify alternative delivery approaches where required.
• Provide technical direction and expertise, ensuring solutions align with best practice standards.
• Drive effective use of document management toolsets to meet business and customer needs.
• Act as the Allianz UK business owner for SmartComms, ensuring compliance with local and Group policies and standards.
• Support wider change programmes by identifying and managing interdependencies across teams and projects.
• Ensure document solutions are designed efficiently using shared assets, templates and datasets to support future development.
• Work closely with stakeholders across the business to manage risks, issues and delivery priorities.
• Champion continuous improvement within document development and fulfilment processes.

Skills

Leadership

Technical delivery

Document management

SmartComms

Stakeholder management

Multi-channel communications

Regulatory knowledge

Project management

Tools

Jira

Confluence

SmartComms

Job description

Allianz UK is seeking a DMS Lead to head a team of SmartComms Engineers and drive multi-channel customer communications across email, print, SMS and PDF. The role is based in Guildford or Bournemouth with a hybrid pattern requiring two days in the office weekly.

You will provide technical leadership, shape delivery, and ensure best practices in document management while collaborating with stakeholders to manage risks and delivery priorities.