DMS Lead

Allianz UK; Bournemouth; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid working

Annual performance related bonus

Contributory pension scheme

Development days

Discounts on Allianz products

Retail discounts

Volunteering days

Job summary

Allianz UK is seeking a DMS Lead to head a team of SmartComms Engineers and drive multi-channel customer communications across email, print, SMS and PDF. The role is based in Guildford or Bournemouth with a hybrid pattern requiring two days in the office weekly.

You will provide technical leadership, shape delivery, and ensure best practices in document management while collaborating with stakeholders to manage risks and delivery priorities.

Qualifications

• Experience leading and managing technical delivery teams.
• Strong understanding of document management and customer communication solutions.
• Knowledge of project management methodologies and approaches.
• Understanding of logic documents and technical specifications.
• Knowledge of fulfilment methods, distribution channels and print formats.

Responsibilities

• Lead, mentor and develop a team of SmartComms Engineers, setting objectives and conducting regular performance reviews.
• Collaborate with other DMS Leads to prioritise and deliver document changes aligned to business requirements and resource availability.
• Manage competing demands and identify alternative delivery approaches where required.
• Provide technical direction and expertise, ensuring solutions align with best practice standards.
• Drive effective use of document management toolsets to meet business and customer needs.
• Act as the Allianz UK business owner for SmartComms, ensuring compliance with local and Group policies and standards.
• Support wider change programmes by identifying and managing interdependencies across teams and projects.
• Ensure document solutions are designed efficiently using shared assets, templates and datasets to support future development.
• Work closely with stakeholders across the business to manage risks, issues and delivery priorities.
• Champion continuous improvement within document development and fulfilment processes.

Skills

Leadership

Technical delivery

Document management

SmartComms

Stakeholder management

Multi-channel communications

Regulatory knowledge

Project management

Tools

Jira

Confluence

SmartComms

Job description

DMS Lead

Role Description

Join our Document Management Services (DMS) team as a DMS Lead, where you will play a vital role in leading a team of SmartComms Engineers and shaping the delivery of customer communications across multiple channels. You will have the opportunity to influence business change, provide technical leadership, and drive best practice across document management solutions.

Location:

This role is be based in our Guildford or Bournemouth office, please note that this is a hybrid working role with the expectation that attend the office 2 days per week.

Salary Information

Pay: Circa £70,000 per year.

The salary offered will reflect your experience, skills and location and forms part of our wider total rewards package.

About You

• Lead, mentor and develop a team of SmartComms Engineers, setting objectives and conducting regular performance reviews.
• Collaborate with other DMS Leads to prioritise and deliver document changes aligned to business requirements and resource availability.
• Manage competing demands and identify alternative delivery approaches where required.
• Provide technical direction and expertise, ensuring solutions align with best practice standards.
• Drive effective use of document management toolsets to meet business and customer needs.
• Act as the Allianz UK business owner for SmartComms, ensuring compliance with local and Group policies and standards.
• Support wider change programmes by identifying and managing interdependencies across teams and projects.
• Ensure document solutions are designed efficiently using shared assets, templates and datasets to support future development.
• Work closely with stakeholders across the business to manage risks, issues and delivery priorities.
• Champion continuous improvement within document development and fulfilment processes.

Essential Skills

• Experience leading and managing technical delivery teams.
• Strong understanding of document management and customer communication solutions.
• Knowledge of project management methodologies and the ability to select the most effective delivery approach.
• Understanding of logic documents and technical specifications.
• Knowledge of fulfilment methods, distribution channels and print formats.
• Experience developing or managing document solutions using SmartComms or similar platforms.
• Ability to manage complex projects involving multiple delivery teams and stakeholders.
• Strong stakeholder management, influencing and negotiation skills.
• Experience managing conflicts, risks and issues within a delivery environment.
• Knowledge of document architecture and the implications of document change across wider systems.
• Understanding of insurance products and relevant regulatory requirements.
• Experience delivering multi-channel communications including email, print, SMS and PDF solutions.

Desirable Skills

• SmartComms Document Template Author Certification or equivalent qualification.
• Experience using tools such as Jira and Confluence.
• Strong understanding of document governance, standards and best practice frameworks.
• Experience acting as a technical subject matter expert within change programmes.
• Knowledge of customer communication management platforms and technologies.
• Experience driving process improvement and operational efficiency.
• Responsible Artificial Intelligence usage.

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

Flexible buy/sell holiday options

• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts
• Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Inclusive Support & Accessibility

At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you.

If you have a disability or long‑term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications. [e-mail]

For any inquiries or to submit your application, please contact: Matthew Irvine

Closing date 5/10/2026

We reserve the right to close the advert early if we reach enough applications.

Join us – Let’s Care for Tomorrow.