DMS Lead: Head of Document Delivery & Strategy

Allianz Management Services Ltd; Christchurch; Hybrid; GBP 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid working

Annual performance related bonus

Contributory pension scheme

Discount on Allianz insurance products

Development days

Volunteering days

Job summary

Allianz UK is seeking a DMS Lead to head a team of SmartComms Engineers, shaping delivery of multi-channel customer communications and driving best practice in document management solutions.

You will influence change, provide technical leadership, manage stakeholders, and ensure compliant, efficient document design across channels. Hybrid role in Guildford or Bournemouth with two office days weekly.

Qualifications

• Experience leading and mentoring technical delivery teams.
• Strong understanding of document management and customer communications solutions.
• Knowledge of project management methodologies and selecting delivery approaches.
• Understanding of logic documents and technical specifications.
• Knowledge of fulfilment methods, distribution channels and print formats.
• Experience delivering document solutions using SmartComms or similar platforms.
• Ability to manage complex projects with multiple delivery teams and stakeholders.
• Strong stakeholder management, influencing and negotiation skills.
• Experience managing conflicts, risks and issues in delivery.

Responsibilities

• Lead, mentor and develop a team of SmartComms Engineers, setting objectives and conducting regular performance reviews.
• Collaborate with DMS Leads to prioritise and deliver document changes aligned to business requirements and resource availability.
• Manage competing demands and identify alternative delivery approaches where required.
• Provide technical direction and ensure solutions align with best practices.
• Drive effective use of document management toolsets to meet business and customer needs.
• Act as Allianz UK business owner for SmartComms, ensuring compliance with local and Group policies.
• Support wider change programmes by identifying and managing interdependencies across teams and projects.
• Ensure document solutions are designed efficiently using shared assets, templates and datasets.
• Work closely with stakeholders across the business to manage risks, issues and delivery priorities.

Skills

Team leadership

Stakeholder management

Project management

Technical leadership

SmartComms knowledge

Document management

Multi-channel communications

Change management

Regulatory understanding

Tools

Jira

Confluence

Job description

Allianz UK is seeking a DMS Lead to head a team of SmartComms Engineers, shaping delivery of multi-channel customer communications and driving best practice in document management solutions.

You will influence change, provide technical leadership, manage stakeholders, and ensure compliant, efficient document design across channels. Hybrid role in Guildford or Bournemouth with two office days weekly.