Hybrid Dispute Resolution Coordinator

Abri Group; Eastleigh; On-site; GBP 17,000 - 28,000; Full time

Job summary

Abri is seeking a Dispute Resolution Co-ordinator to join our Dispute Resolution Team, delivering Ombudsman casework and minimising reputational risk. You will lead triage, coordinate evidence gathering, and work with Case Managers and leadership to drive best practice in a fast-paced environment.

Based at our Eastleigh office (SO50 6AD), you’ll spend at least three days per week collaborating with colleagues in offices or events and the remaining two days from a location of your choice.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Strong attention to detail and accuracy in handling casework.
• Ability to listen impartially and manage competing priorities.

Responsibilities

• Lead the assessment and triage of dispute casework with the Housing Ombudsman in mind.
• Coordinate gathering of evidence across teams to ensure timely responses.
• Support delivery of Ombudsman casework and drive continuous improvement.
• Collaborate with Case Managers and the Dispute Resolution Leadership team to promote best practice.
• Provide wider business support to ensure high-quality case handling.

Skills

Excellent communication

Attention to detail

Impartial listening

Time management

Job description

Abri is seeking a Dispute Resolution Co-ordinator to join our Dispute Resolution Team, delivering Ombudsman casework and minimising reputational risk. You will lead triage, coordinate evidence gathering, and work with Case Managers and leadership to drive best practice in a fast-paced environment.

Based at our Eastleigh office (SO50 6AD), you’ll spend at least three days per week collaborating with colleagues in offices or events and the remaining two days from a location of your choice.