Hybrid Digital Support Technician Apprentice

Thurrock Council; Thurrock; Hybrid; GBP 8,300 - 11,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Hybrid working opportunities

Ongoing training and professional dev.

Employee assistance programme

Job summary

Thurrock Council is seeking a Digital Support Technician Apprentice to join the Customer Experience Team. You will help resolve incidents, assist with service requests, install or repair IT equipment, and support the Service Desk while you study for a Level 3 Infrastructure Technician apprenticeship over 18 months.

You will work 37 hours per week with a National Minimum Wage for apprentices and hybrid working where applicable, plus ongoing training and wellbeing support.

Qualifications

• Essential GCSE grades 4–9 including Maths and English.
• DBS check at basic level required for this post.

Responsibilities

• Support incident resolution and request fulfilment processes.
• Respond to queries in person, online or by phone following procedures.
• Install or repair IT equipment and software in council locations.
• Support the Service Desk and keep users informed throughout processes.
• Maintain accurate records of incidents, requests and assets.
• Provide on-site user support and participate in team activities.
• Collaborate with colleagues to improve IT support for the business.

Skills

Communication

Customer service

Tech interest

Process following

Organisation

Teamwork

Learning aptitude

Education

GCSE Maths & English

Job description

Thurrock Council is seeking a Digital Support Technician Apprentice to join the Customer Experience Team. You will help resolve incidents, assist with service requests, install or repair IT equipment, and support the Service Desk while you study for a Level 3 Infrastructure Technician apprenticeship over 18 months.

You will work 37 hours per week with a National Minimum Wage for apprentices and hybrid working where applicable, plus ongoing training and wellbeing support.