Hybrid Desktop Support Engineer – Deployments & SLA Focus

Hoople Group; Hereford; Hybrid; GBP 17,000 - 28,000; Full time

Job summary

Hoople Group in Hereford is seeking a Desktop Support Engineer to join our IT team on a 3-month agency contract. The role involves resolving desktop hardware and software issues, providing remote and on-site support across 100+ locations in Herefordshire, and delivering high-quality customer service while meeting SLAs.

You will work 37 hours per week with hybrid working and some after-hours shifts. The ideal candidate combines strong technical skills with flexibility, travel willingness, and a

Qualifications

• Experience resolving desktop hardware and software issues.
• Strong customer service mindset with focus on SLAs.
• Willingness to travel to multiple sites across Herefordshire.

Responsibilities

• Resolve desktop hardware and software issues remotely and on-site.
• Provide support across 100+ locations; work to SLAs.
• Assist with deployments of hardware and software.

Skills

Desktop support

Customer service

SLA compliance

Remote support

Travel across sites

Job description

Hoople Group in Hereford is seeking a Desktop Support Engineer to join our IT team on a 3-month agency contract. The role involves resolving desktop hardware and software issues, providing remote and on-site support across 100+ locations in Herefordshire, and delivering high-quality customer service while meeting SLAs.

You will work 37 hours per week with hybrid working and some after-hours shifts. The ideal candidate combines strong technical skills with flexibility, travel willingness, and a