Desktop Support Engineer

Hoople Group; Hereford; Hybrid; GBP 17,000 - 28,000; Full time

Job summary

Hoople Group in Hereford is seeking a Desktop Support Engineer to join our IT team on a 3-month agency contract. The role involves resolving desktop hardware and software issues, providing remote and on-site support across 100+ locations in Herefordshire, and delivering high-quality customer service while meeting SLAs.

You will work 37 hours per week with hybrid working and some after-hours shifts. The ideal candidate combines strong technical skills with flexibility, travel willingness, and a

Qualifications

• Experience resolving desktop hardware and software issues.
• Strong customer service mindset with focus on SLAs.
• Willingness to travel to multiple sites across Herefordshire.

Responsibilities

• Resolve desktop hardware and software issues remotely and on-site.
• Provide support across 100+ locations; work to SLAs.
• Assist with deployments of hardware and software.

Skills

Desktop support

Customer service

SLA compliance

Remote support

Travel across sites

Job description

Job Title: Desktop Support Engineer

Hours: 37 per week

Location: Hereford (Hybrid)

Salary: up to £20 per hour

Contract: Agency for 3 months (September - November)

An exciting opportunity is now available to join the Hoople Desktop team, where you'll support a diverse range of public and private sector clients, including Herefordshire Council and Wye Valley NHS Trust. As part of a large, collaborative support team, you'll tackle a variety of ICT challenges, resolving customer issues related to desktop hardware/peripherals, and software both remotely and on-site at over 100 locations across Herefordshire. We’re seeking someone with strong desktop support skills who thrives in delivering excellent customer service and is experienced in working to service level agreements (SLAs). You’ll also play a key role in supporting important projects, such as hardware and software deployments. This full time role is specifically looking for a flexible approach as it will involve travel to sites both within and outside of the County, and will require you to adapt to a range of working hours including a rota based shift working until 20:00 on weekdays and rota based shift work out of hours/weekend/Bank Holiday work.

If you're looking for a challenging and rewarding position that offers variety and the opportunity to make a real impact, this is the role for you!

About You

About Us

Our vision

To provide excellent business support services to the public sector and those who work with them.

Our mission

Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.

Our values

• Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers


• Customer focus - Satisfying our customers and helping them to support themselves


• Professional integrity - Bringing the best of our shared technical expertise and professional values to our work


• Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do


• Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals