Hybrid Debt Recovery Officer – Customer-Focused

4Recruitment Services Ltd; Colne; Hybrid; GBP 22,000 - 31,000; Full time

Job summary

4Recruitment Services Ltd is seeking a Debt Recovery Officer in Cambridgeshire to join a hybrid team. The role focuses on providing customer-focused debt recovery support and delivering timely resolutions in line with the Collections Strategy.

This full-time position offers hybrid working (4 days from home) and an hourly rate of £18.97. You will handle enquiries, support payments, and contribute to process improvements while ensuring compliance with regulatory requirements.

Responsibilities

• Provide an effective, customer focused support service to users of the Income and Debt Recovery service, systems, and processes.
• Provide an effective debt recovery service to maximise income and achieve resolution and payment of outstanding debt in accordance with the Collections Strategy.
• Assist with implementing new technologies, methodologies and processes to meet client needs.
• Provide operational services within the Debt Recovery team to ensure efficient, accurate and timely end-to-end processes.
• Respond to and resolve service requests and queries ensuring priorities are met and procedures followed.
• Investigate and resolve customer queries, escalating complaints as required.
• Take responsibility and ownership.

Job description

4Recruitment Services Ltd is seeking a Debt Recovery Officer in Cambridgeshire to join a hybrid team. The role focuses on providing customer-focused debt recovery support and delivering timely resolutions in line with the Collections Strategy.

This full-time position offers hybrid working (4 days from home) and an hourly rate of £18.97. You will handle enquiries, support payments, and contribute to process improvements while ensuring compliance with regulatory requirements.