Debt Recovery Officer

Brackenberry Limited; Cambridge; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Zusammenfassung

Brackenberry Limited, in collaboration with a Cambridgeshire Local Authority, seeks a Debt Recovery Officer on a 6-month contract to provide customer-focused support to users of the Income and Debt Recovery service, ensuring timely end-to-end processing and compliant collection.

The role serves as the main contact for queries, aims to maximize income and payment resolution in line with the Collections Strategy and legislation; you will work in a fast-paced environment, mentor apprentices, and

Qualifikationen

• NVQ Level 2 in Business & Administration or Finance or equivalent experience.
• Experience in transactional processing and debt recovery.
• Ability to schedule and prioritise workloads independently.
• Experience in a fast-paced customer-facing service environment.

Aufgaben

• Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
• Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
• Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
• Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
• Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
• Follow health, safety, equal opportunities and data protection policies when dealing with internal/external stakeholders and vulnerable customers.
• Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
• Excellent IT skills, including proficiency with standard office applications and processing financial data.
• Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
• Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.

Kenntnisse

Negotiation

Diplomacy

Conflict resolution

Empathy

Customer service

Ausbildung

NVQ Level 2 in Business & Administration or Finance

Tools

Office applications

Jobbeschreibung

We are working closely alongside a Local Authority in Cambridgeshire to assist with the appointment of a Debt Recovery Officer, on a 6-month contract, highly likely to be extended at clients discretion. The Debt Recovery Officer is to provide an effective, customer-focused support service to users of the Income and Debt Recovery service, systems, and processes. The post holder will act as a main point of contact for queries and provide an effective debt recovery service to maximize income and achieve payment resolution in accordance with the Collections Strategy and legislative requirements.

Responsibilities

• Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
• Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
• Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
• Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
• Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
• Adhere to health, safety, equal opportunities, and data protection policies when dealing with internal/external stakeholders and vulnerable customers
  NVQ Level 2 or equivalent in Business & Administration or Finance, or significant experience gained in a similar or related service environment, Experience in transactional processing, debt recovery processes, and working independently to schedule and prioritize workloads.
• Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
• Excellent IT skills, including proficiency with standard office applications and processing financial data.
• Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
• Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.