Debt Recovery Specialist – Hybrid/Remote Work

4Recruitment Services Ltd; Cambridgeshire and Peterborough; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

4Recruitment Services Ltd in Cambridgeshire is seeking a Debt Recovery Officer to provide customer-focused support for the Income and Debt Recovery service, handling queries and guiding users.

The role is full-time with hybrid working (4 days from home). You will help maximise income by resolving outstanding debts in line with the Collections Strategy.

Excellent communication and accuracy are essential as you work with colleagues, clients, and systems to ensure compliant, timely processing.

Responsibilities

• Provide customer-focused support to users of the Income and Debt Recovery service, including queries.
• Deliver an effective debt recovery service to maximise income and resolve outstanding debts in line with procedures.
• Assist with implementing new technologies, methodologies and processes meeting client needs.
• Deliver operational services within the Debt Recovery team with accurate, end-to-end processes.
• Respond to and resolve service requests and queries, meeting priorities and standards.
• Investigate and resolve customer queries, escalating complaints according to procedures.
• Take responsibility and ownership.

Job description

4Recruitment Services Ltd in Cambridgeshire is seeking a Debt Recovery Officer to provide customer-focused support for the Income and Debt Recovery service, handling queries and guiding users.

The role is full-time with hybrid working (4 days from home). You will help maximise income by resolving outstanding debts in line with the Collections Strategy.

Excellent communication and accuracy are essential as you work with colleagues, clients, and systems to ensure compliant, timely processing.