Collections Negotiator

Lowell Financial Services GmbH; Colton; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Holiday allowance (28 days + public)

Life assurance

Wellbeing programs

Employee networks (Rise/Proud/Culture)

On-site gym

Recognition awards

Job summary

Lowell Group in the UK is seeking a customer-facing debt recovery adviser to support clients with repayment plans. You will handle inbound and outbound calls, gather information and verify details to create fair arrangements.

The role involves negotiating settlements and identifying vulnerable customers while maintaining precise records. You will work in a supportive, target-driven environment with opportunities for development, wellbeing initiatives and inclusive networks.

Qualifications

• Excellent verbal and written communication skills.
• Strong time management and organisational abilities.
• Experience in debt recovery preferred but not essential.

Responsibilities

• Speak with customers on inbound and outbound calls to gather information for repayment plans.
• Negotiate settlements and review/update account records.
• Identify vulnerable customers and provide appropriate support.
• Reach out to businesses to verify contacts and update company details online.
• Handle messages and correspondence via email, SMS and post.
• Maintain accurate records and follow defined processes.
• Work as part of a supportive, target-driven team.

Skills

Excellent communication

Empathy

Time management

Attention to detail

Team player

Self-motivated

Job description

You'll be part of a supportive, target-driven team where you'll work towards clear goals while delivering great service to our clients. Day to day, you'll be speaking with customers over the phone-both inbound and outbound-gathering the right information to help create realistic and fair repayment plans. You'll also be negotiating settlements, identifying when someone might be in a vulnerable situation, and making sure they get the right support. Between calls, you'll be reviewing and updating account records, reaching out to businesses to find the right contacts, and verifying company details online. You'll also handle messages and correspondence via email, SMS, and post, including cases involving Debt Management Companies. It's a varied role where attention to detail and following processes really matter-but you'll never be on your own.,

Job Responsibilities and Benefits

• Recharge and refresh opportunities with 28 days of holiday plus public holidays, and the option to buy up to five more-giving you more time for what matters most.
• Peace of mind with life assurance that supports your loved ones, no matter what.
• A culture that celebrates you and supports your wellbeing - with recognition awards, access to on-site gym facilities, and a variety of wellbeing initiatives offered throughout the year to help you stay balanced, resilient and feeling your best.
• Encouragement to be your authentic self at work by joining one of our vibrant employee networks-like Rise (Gender), Proud (LGBTQIA+), Culture, or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.
• Excellent communication skills, both verbal and written, with strong listening and empathy.
• Strong time management and organisational abilities, able to prioritise effectively.
• Team player with the ability to collaborate and contribute in a supportive environment.
• Self-motivated and proactive, capable of working independently without supervision.
• High attention to detail and accuracy, maintaining consistently high work standards.
• Previous experience in debt recovery is preferred but not essential.

Company Overview

We’re Overdales Legal. Regulated by the SRA, we're one of the largest providers of specialist debt Litigation services in the UK. We're a proud member of Lowell Group.

We’re on a mission to make credit work better for all. We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity, helping customers pay off their Lowell debt in practical and affordable ways. According to The Sunday Times, we're one of the best places to work in the UK, (we're proud to be on their 'Best Places to Work' list for the third year running).

Why? Because of the people who work here. Warm, welcoming, and super-talented. It's our people that make us great. We celebrate and share success, learn from failure, embrace change, and savour challenge.

Join us and from day one you'll have a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowell, you'll be making a difference to the lives of millions of people going through tough times.

At Lowell, we're committed to helping you grow-both personally and professionally. We provide the tools, support, and opportunities you need to shape your career and thrive. We welcome people from all backgrounds and experiences. Whatever your identity - culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, or disability - if you're passionate about making credit work better for everyone, we'd love to hear from you. Our strength lies in our people, and we're proud to build inclusive teams supported by benefits that help everyone succeed.