Hybrid DC Pensions Relationship Manager

Mercer; Birmingham; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

Marsh is seeking a Relationship Manager to join our DC Workplace Savings team in the UK. The role can be based out of any UK office and will require travel to meet clients face-to-face as needed.

You will manage a portfolio across Marsh Workplace Savings, provide governance support for UK DC pension arrangements, and work with insurer administrators and internal stakeholders to deliver strong client outcomes. You will contribute to growth, pitches, and service delivery across the UK.

Qualifications

• Experience in relationship management, account management, or pensions consulting (or closely related client-facing role).
• Considerable knowledge of UK Defined Contribution (DC) pensions and workplace pensions landscape.
• Experience managing client relationships end-to-end, including handling queries, escalations, and stakeholder management.
• Willingness and ability to travel to client sites across the UK.

Responsibilities

• Manage and deepen relationships across a portfolio of Marsh Workplace Savings clients, acting as the first point of contact for queries, issues, and escalations.
• Provide governance and oversight support for clients' UK DC pension arrangements, partnering with internal stakeholders and insurer administrators for contract-based schemes.
• Proactively drive client engagement, service delivery, and retention—anticipating needs, resolving issues, and ensuring a consistently strong client experience.
• Support growth activity, including participating in pitches/new business opportunities and traveling to meet clients across the UK as required.
• Collaborate within a high-performing Relationship Management team to share best practice and contribute to a growing function.

Skills

Relationship management

Pensions (DC pensions)

Client-facing

Travel readiness

Job description

Marsh is seeking a Relationship Manager to join our DC Workplace Savings team in the UK. The role can be based out of any UK office and will require travel to meet clients face-to-face as needed.

You will manage a portfolio across Marsh Workplace Savings, provide governance support for UK DC pension arrangements, and work with insurer administrators and internal stakeholders to deliver strong client outcomes. You will contribute to growth, pitches, and service delivery across the UK.