UK DC Pensions Relationship Manager

Mercer; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

Marsh is seeking a Relationship Manager to join our DC Workplace Savings team in the UK. This role can be based out of any UK office and travel to meet clients face-to-face as required.

You will manage and deepen relationships with Marsh Workplace Savings clients, provide governance oversight for UK DC pension arrangements, and drive service delivery and retention while supporting growth through pitches and client visits across the UK.

Qualifications

• Experience in relationship management, account management, or pensions consulting or closely related client-facing role.
• Considerable knowledge of UK Defined Contribution (DC) pensions and workplace pensions landscape.
• Demonstrated experience managing client relationships end-to-end, including handling queries and escalations.
• Willingness and ability to travel to client sites across the UK.

Responsibilities

• Manage and deepen relationships across a portfolio of Marsh Workplace Savings clients, first point of contact for queries, issues and escalations.
• Provide governance and oversight support for clients' UK DC pension arrangements, partnering with internal stakeholders and insurer administrators.
• Proactively drive client engagement, service delivery and retention, resolving issues and ensuring strong client experience.
• Support growth activity including pitches/new business opportunities and travel to meet clients across the UK as required.
• Collaborate within a high-performing Relationship Management team to share best practice and grow the function.

Skills

Relationship management

Pensions knowledge

Client relationship end-to-end

Travel for clients

Job description

Marsh is seeking a Relationship Manager to join our DC Workplace Savings team in the UK. This role can be based out of any UK office and travel to meet clients face-to-face as required.

You will manage and deepen relationships with Marsh Workplace Savings clients, provide governance oversight for UK DC pension arrangements, and drive service delivery and retention while supporting growth through pitches and client visits across the UK.