Relationship Manager - DC Pensions (Workplace Savings)

Mercer; Norwich; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Marsh is seeking a Relationship Manager to join our DC Workplace Savings team in the UK, able to be based in any UK office and travel to meet clients as required.

You will manage and deepen relationships across a portfolio, provide governance and oversight for UK DC pension arrangements, and collaborate with insurers and internal stakeholders to deliver a consistently high client experience.

Qualifications

• Experience in relationship management, account management, or pensions consulting.
• Strong knowledge of UK Defined Contribution (DC) pensions.
• Proven ability to manage client relationships end-to-end.
• Willingness and ability to travel across the UK.

Responsibilities

• Manage and deepen relationships across a portfolio of Marsh Workplace Savings clients, acting as the first point of contact.
• Provide governance and oversight support for clients’ UK DC pension arrangements with insurers and internal stakeholders.
• Proactively drive client engagement, service delivery, and retention—resolving issues and ensuring great client experience.
• Support growth activities, including pitches and travel to meet clients across the UK.
• Collaborate within a high-performing Relationship Management team to share best practices.

Skills

Relationship management

Pensions knowledge (UK DC)

Client relationships

Travel willingness

Job description

Marsh is seeking a Relationship Manager to join our DC Workplace Savings team in the UK. This role can be based out of any of our UK offices. The successful candidate will also be required to travel to meet with clients face-to-face, as and when required.

Marsh Workplace Savings provides workplace pension and retirement savings services that help employers support their employees’ long-term financial wellbeing. The offering includes provider selection and governance, service level monitoring, management information, and delegated investment solutions. It also supports members at and through retirement with access to advice, annuity broking, and drawdown options.

The role: Relationship Manager

As a Relationship Manager for Marsh Workplace Savings, you will be responsible for managing and maintaining relationships with clients, ensuring they receive the highest level of service and support. You will work closely and proactively with clients, providing a single point of contact and be their voice within the Marsh DC business.

We will rely on you to:

• Manage and deepen relationships across a portfolio of Marsh Workplace Savings clients, acting as the first point of contact for queries, issues, and escalations.
• Provide governance and oversight support for clients’ UK DC pension arrangements, partnering with internal stakeholders and insurer administrators for contract-based schemes.
• Proactively drive client engagement, service delivery, and retention—anticipating needs, resolving issues, and ensuring a consistently strong client experience.
• Support growth activity, including participating in pitches/new business opportunities and traveling to meet clients across the UK as required.
• Collaborate within a high-performing Relationship Management team to share best practice and contribute to a growing function.

What you need to have:

• Experience in relationship management, account management, or pensions consulting (or closely related client-facing role).
• Considerable knowledge of UK Defined Contribution (DC) pensions and the workplace pensions landscape.
• Demonstrated experience managing client relationships end-to-end, including handling queries, escalations, and stakeholder management.
• Willingness and ability to travel to client sites across the UK.

What makes you stand out:

• Experience supporting governance/oversight activities for workplace pension schemes, including operating model and service review activity.
• Exposure to both contract-based DC arrangements (insurer-administered) and master trust environments (e.g., Mercer Master Trust) and the differing client needs across each.
• Comfortable contributing to client presentations/pitches and representing the business externally.
• Experience working in (or closely with) a growing team where continuous improvement, innovation, and development are key priorities.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

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Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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