UK DC Pensions Relationship & Growth Manager

Mercer; Leeds; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh is hiring a Relationship Manager for the UK DC Workplace Savings team. You will manage a portfolio of clients, act as the first point of contact for queries, and support governance for UK DC pension arrangements.

This role requires travel across the UK to meet clients, participate in pitches, and collaborate with internal teams and insurer partners to deliver strong, end-to-end service.

Qualifications

• Experience in relationship management, account management, or pensions consulting (or closely related client-facing role).
• Considerable knowledge of UK Defined Contribution (DC) pensions and the workplace pensions landscape.
• Demonstrated experience managing client relationships end-to-end, including handling queries, escalations, and stakeholder management.

Responsibilities

• Manage and deepen relationships across a portfolio of Marsh Workplace Savings clients, acting as the first point of contact for queries, issues, and escalations.
• Provide governance and oversight support for clients' UK DC pension arrangements, partnering with internal stakeholders and insurer administrators for contract-based schemes.
• Proactively drive client engagement, service delivery, and retention—anticipating needs, resolving issues, and ensuring a consistently strong client experience.
• Support growth activity, including participating in pitches/new business opportunities and traveling to meet clients across the UK as required.
• Collaborate within a high-performing Relationship Management team to share best practice and contribute to a growing function.

Skills

Relationship management

Pensions knowledge

Client facing

Stakeholder management

Travel readiness

Job description

Marsh is hiring a Relationship Manager for the UK DC Workplace Savings team. You will manage a portfolio of clients, act as the first point of contact for queries, and support governance for UK DC pension arrangements.

This role requires travel across the UK to meet clients, participate in pitches, and collaborate with internal teams and insurer partners to deliver strong, end-to-end service.